Travel Advisory FAQ

We are here to support you as you plan for your future river cruise. Below are answers to our guests’ most frequently asked questions regarding travel at this time. Should you have any additional questions, please contact your preferred travel advisor or call us at 800.626.0126 and we will be happy to assist you.

At this time, we have suspended all river cruise sailings in Europe, Asia and Africa embarking through December 31, 2020*.

*The announced suspension date does not impact the chartered river cruise series on the Rhine in collaboration with German tour operator e-hoi.

This offer is only applicable to cruises affected by suspended operations and applies to guests currently reserved on the sailing at the time of suspension. Future Cruise Credit is equal to 115% of the value of the funds that AmaWaterways has received for all purchased services through AmaWaterways and may be applied to any sailings embarking through December 31, 2022.

FCC 115% is transferrable with written confirmation provided by original FCC owner, and requires the full name of recipient.

The 115% FCC is for all services purchased through AmaWaterways, including our Cruise Protection Plus. Any Travel Waiver Plus purchased will be refunded to the original form of payment.

While we have suspended all river cruise sailings in Europe, Asia and Africa embarking through December 31, 2020, our standard cancellation penalties remain in effect for all other normally operating programs. However, for a limited time, we are extending special provisions which allow guests with reservations after the aforementioned dates to purchase AmaWaterways' Travel Waiver Plus which provides cancellation for any reason with a Future Cruise Credit covering cancellation penalties for services purchased through AmaWaterways. Guests who decide to cancel and have purchased travel protection should contact their insurance provider to discuss available options.

AmaWaterways has currently suspended all river cruises sailing in Europe, Asia and Africa embarking through December 31, 2020. We will continue to monitor the international travel bulletins regarding the coronavirus and will take preventive measures as recommended by the health and local authorities. We will keep you (and/or your travel advisor) informed should there be any additional travel alerts or major changes that may impact your river cruise itinerary.

We are continuously monitoring the international travel bulletins regarding COVID-19 and will always take preventive measures as recommended by the health authorities, as well as intensifying our normal very high standards of hygiene on board. We work closely with our partners in the destinations we sail through to ensure our excursions are operated in accordance with the most up-to-date recommended guidelines. Please refer to our Health and Safety Protocols for more information.

For the safety and security of all guests on board and to ensure you have a seamless travel experience, we are now requiring details for all independent pre/post-cruise travel arrangements. At your earliest convenience, please log into our Your Cruise Check-in portal to update all required fields prior to departing for your trip.

Should there be a cancellation implemented by the carrier, any guests who have purchased air through AmaWaterways will be protected on alternative flights, whenever possible. Guests who have purchased their air independently should immediately contact their travel advisor or the airline regarding alternative arrangements. AmaWaterways is also available to assist in purchasing new air arrangements, based on availability.

Our enhanced Travel Waiver Plus allows guests to travel with peace of mind. Guests who purchase Travel Waiver Plus may cancel their reservation up to 24 hours prior to the start of their services with AmaWaterways for any reason and receive a Future Cruise Credit for any cancellation penalties incurred, and a refund for the refundable portion of their reservation.

Our Cruise Protection Plan is offered through Travel Guard and just like any travel protection, it provides guests with a monetary refund in the event they have to cancel their river cruise prior to departure for a covered reason. It is also very valuable once guests are traveling and need assistance in the event of an emergency. The Cruise Protection Plan is a custom-plan and includes COVID-19 coverage; contact Travel Guard for specific details. Our Travel Waiver Plus is offered to you through AmaWaterways and covers for any pre-cruise cancellation for any reason. Guests would receive a Future Cruise Credit for the value of the penalties valid for two years from the date of cancellation. It is important to know that the Cruise Protection Plan is only available for US residents, but the Travel Waiver Plus is available currently to all our guests. Please contact our Reservations department for more details.

The river cruises for German speaking guests have been received very well.  Guests understand that these important health and safety protocols are for the protection of guests and crew, and they have been cooperative and respectful of these enhanced measures. After the first day on board, wearing a face covering while moving around the ship, using hand sanitizer frequently and seeing the crew busy cleaning all the time just seems normal and reassuring to our guests. The protocols have not diminished the pleasure of enjoying wonderful meals and waking up each morning in a different town or village to discover. Our guests are enjoying fresh air on the Sun Deck, delicious cuisine in our two restaurants and wonderful warm service from the crew – they tell us that they are extremely happy to relax and let us take care of the details. Click here for more information on our Protocols.

We require guests to complete a pre-cruise online health questionnaire prior to the start of their purchased services with AmaWaterways. This health questionnaire will be revalidated, and their temperature will be taken at embarkation before being allowed to board.

*Please note: These are the current regulations in place and are subject to change or modification at any time.

Currently, our river ship capacity is being restricted to 100 guests, but it is subject to change and could be raised at any time. We are monitoring the reservations for all our remaining 2020 departures and will be able to handle all guests even with this restriction.

Guests will have to fill out a health questionnaire before departure, verifying that they have not had any COVID-19 symptoms nor been in contact with any COVID-19 case or suspected case. The questionnaire will be re-validated prior to boarding and guests’ temperatures will be taken at that time and again every morning during their river cruise.

Excursions will be operated in small groups as usual with 8-10 guests. Guides will use our Quietvox audio system which allows guests to hear the guides while respecting social distancing. Some indoor venues that we visit may require guests to wear face coverings during the tour.

All meals, including breakfast, are “a la carte” from the menu and still offer a wonderful choice. The Chef’s Table specialty restaurant, which is also included in the cruise fare, is open with reduced seating and we have also added a room service menu that will be offered at no additional charge.

To ensure the safety of guests and crew, all guests will be required to follow the most up-to-date health and safety protocols in effect at time of sailing. Any guest or crew member who refuses to comply will be denied boarding or escorted from the ship.

Each stateroom will be cleaned in such a way as to avoid cross-contamination. Any guests with temperatures above 98.6° F will be required to isolate immediately within their stateroom along with any guests sharing that stateroom until further testing can be conducted in cooperation with the local authorities. There is also an isolation zone of staterooms on the lower deck designated for any crew members whose temperatures are above normal.

*Please note: These are the current regulations in place and are subject to change or modification at any time.

Yes, our Free Air promotion is applicable to group bookings. For more details please click here

At this time, the Christmas Markets are still scheduled per each countries’ tourist offices, though it is possible they may operate with restrictions. While our operations are dependent on updates from health authorities and government agencies in the U.S. and Europe, we remain hopeful that we may be able to sail for the Christmas Markets as they are such a cherished tradition in Europe.