Employment Opportunities

• Department: Marketing
• Reports to: Manager, Global Trade Marketing
• Location: Head Office (Calabasas, CA, USA)

Summary:

This position is primarily responsible for coordinating marketing activities by performing the following duties.

Essential duties and responsibilities include, but are not limited to the following:

• Assists in the development and execution of marketing and sales materials including updating design templates, content collaboration and proofreading.
• Collaborates with internal Sales Team and travel agencies to execute requests for images, videos, promotional offers and other marketing related content.
• Develops PowerPoint presentations for marketing and sales purposes.
• Traffics various marketing projects including print production and shipping logistics.
• Maintains inventory of all marketing materials across multiple warehouses; ensures materials are up-to-date with adequate inventory.
• Coordinates daily fulfillment requests for tradeshows and other events; reviews shipping cost; ensures materials arrive by set deadline.
• Sources print, promotional materials and mailing proposals for various projects; present pricing options.
• Maintains print and mailing reports; files samples for each project.
• Assembles marketing and sales kits.
• Researches, analyzes, and monitors competitive activity.
• Establishes and maintains a consistent corporate image throughout all product lines, promotional materials, and events.
• Continuously develops and maintains product knowledge.
• Contributes to social media marketing efforts by assisting with content creation and deployment, monitors and engages on brand social media channels, provides input on best practices for execution for social media campaigns.
• Assists in the development of promotional offers, monitors product inventory, ensures offers are communicated through the proper channels and analyzes results.
• Assists in the development and execution of marketing programs including maintenance of marketing/advertising calendar, emails, promotion, content collaboration, proofreading, trafficking production, and file delivery and/or printing.
• Conducts marketing surveys on current and new product concepts and provides feedback for future project development.
• Is familiar with email platforms including Marketing Cloud (Exact Target), campaign planning, management and execution.
• Ensures utilization of customer relationship management (CRM) best practices and stays current on the latest Salesforce and Marketing Cloud tools, trends and techniques.
• Ensures compliance at all times with Controlling the Assault of Non-Solicited Pornography And Marketing Act (CAN-SPAM), General Data Protection Regulation (GDPR), Canadian Anti-Spam Legislation (CASL), and Children’s Online Privacy Protection Act (COPPA) laws.
• Completes other ad hoc projects as needed.

Other skills, abilities, qualifications:

• Four-year degree in Marketing or related field.
• Marketing experience and knowledge a plus.
• Strong written and verbal communication skills.
• Proficient in Adobe InDesign.
• Proficiency in other Adobe Creative Suite applications a plus.
• Proficient in Microsoft Office, specifically Excel and PowerPoint.
• Excellent attention to detail and can multi-task in a fast-paced environment.
• Experience working with fulfillment centers and knowledge of shipping – United Parcel Service (UPS), United States Postal Service (USPS), etc.
• Must be able to package shipments and lift heavy carton.

• Department: Sales – National Accounts
• Reports to: Vice President, Sales
• Location: Head Office (Calabasas, CA, USA)

Summary:

This position is primarily responsible for managing the company’s efforts to maintain relationship with its national and key accounts and securing new preferred relationships with identified top ranked national accounts and consortia to increase revenue for the Company. This position will be managing those preferred accounts to achieve established revenue and market share goals at agreed budget levels by performing the following duties.

Essential duties and responsibilities include, but are not limited to the following:

• Develops and implements plans to secure new national and key accounts.
• Maintains and manages current sales agreements; assists Vice President, National Accounts with annual contracts and ensures completion in a timely manner.
• Is responsible for sales agreement execution and advises appropriate sales team of incentive payout deadlines, etc.
• Is responsible for working within the budget guidelines and effectively monitoring spending.
• Is responsible for requesting revenue reports and other administrative information when needed.
• Develops and implements plans to increase revenue and market share with established national and key accounts.
• Develops and implements the necessary training tools for sales managers to use with consortia branch offices.
• Coordinates training programs to achieve broader product awareness including but not limited to webinars, regional and national meetings, and in-office trainings.
• Attends national and key accounts’ conferences, conventions, marketing workshops, familiarization (FAM) trips, tradeshows, and training programs.
• Helps develop and then communicates products, sales, and special promotional opportunities to national and key accounts and sales managers.
• Ensures internal departments are advised of national and key accounts’ programs, goals, and expectations.
• Monitors sales and revenue objectives for each account to ensure market share growth and recommend appropriate action.
• Participates in the overall development of sales policy and other assignments as required.
• Builds presence not only with main (headquarter) location, but also with consortia branch offices by constant communication via phone and email.
• Is accountable for developing and continually enhancing relationship with key corporate business, and travel industry accounts and professional associations to maintain high visibility and increase our market share.
• Is responsible for delivering revenue targets for the assigned portfolio of accounts through strategic and tactical efforts including but not limited to, contract negotiation and implementation, account support, and service.
• Is also accountable for continuously improving the quality and timeliness of national and key account performance.

Other skills, abilities, qualifications:

• Valid driver license and acceptable motor vehicle record

• Department: Marketing
• Reports to: Vice President, Marketing
• Location: Head Office (Calabasas, CA, USA)

Summary:

This position is primarily responsible for coordinating marketing and communications activities by performing the following duties.

Essential duties and responsibilities include, but are not limited to the following:

• Assists with implementing social media and communication campaigns to align with marketing strategies.
• Helps schedule and coordinate a monthly brainstorming meeting to plan for a monthly social media, editorial, marketing and blog calendar.
• Provides engaging text, image and video content for social media accounts.
• Responds to comments and customer queries in a timely manner.
• Increases the number of followers we have on all channels by following and engaging with potential clients and candidates.
• Participates and coordinates posts for monthly Twitter Chats (#TWChats, #TBINChat, etc.), estimated at twice per month.
• Helps create a Pinterest Plan.
• Creates plan for Cruise Critic responses.
• Uses the company’s scheduling account to schedule posts for Facebook, Twitter and Instagram.
• May take social media phone home to monitor bi-weekly.
• Assists in sorting through tagged #amawaterways images, obtaining permission for User Generated Content (UCG) usage and planning Instagram posts.
• Monitors and reports on feedback via social media and websites like Cruise Critic.
• Helps test social media advertisements and reports on findings.
• Posts Press Releases to the Company LinkedIn Account and monitors owner’s LinkedIn profile (posting interesting articles weekly, accepting friend requests, engaging in conversation, etc.).
• Assists with monthly Social Media Reporting.
• Organizes and participates in events to build community and boosts brand awareness.
• Coordinates with Marketing and Public Relations (PR) teams to ensure brand consistency.
• Liaises with various departments to stay updated on new products and features.
• Stays up-to-date with digital technology trends and present to marketing and sales teams with best practices recommendations.
• Completes other ad hoc projects as needed.

Other skills, abilities, qualifications:

• Four-year degree in Marketing, Communications, or related field.
• Minimum two years of experience in Marketing or related role.
• Proficient in Microsoft Office.
• Strong written and verbal communication skills.
• Ability to prioritize and balance multiple projects simultaneously.
• Excellent attention to detail.
• Experience in developing content for public brand social media channels and website maintenance or content management system (CMS) a plus.
• Customer Service experience is a plus.
• Experience in InDesign and Adobe Acrobat is preferred.
• Travel industry experience a plus.

• Department: Operations
• Reports to: Vice President, Operations
• Location: Head Office (Calabasas, CA, USA)

Position Summary

This position is primarily responsible for coordinating and overseeing the successful operation of one or more ships through the flow of information to Hotels, Ground Suppliers, and European Staff and internally with group and sales agents by performing the following duties.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Work to a set Calendar of tasks for day to day operations.
• Maintains hotel blocks, releases and requests space, including extra nights and upgrades.
• Run reports.
• Creates accurate manifests to convey appropriate cruise information and sends to necessary suppliers, utilizing the reservation system.
• Confirms services with ground suppliers through monthly updating of passenger numbers.
• Maintains costing sheets per departure for costing control.
• Generates, compiles, packages and sends customer final documents.
• Works with the Group Department to ensure all groups run smoothly.
• Coordinates any requests for custom services, in a timely manner and quote pricing to the end-user.
• Answers operations questions from Group and FIT Departments.
• Works with the Air Department to ensure air tickets are issued in time and accurately.
• Negotiates with suppliers for contracted and custom services.

Expected Standards:

• Quality control through the accurate reporting of data to suppliers – either confirming services and passenger numbers or through accurate information on manifests and emails.
• Control costs through managing confirmed services.

Other skills, abilities, qualifications, and minimum requirements:

• Excellent organizational, leadership, interpersonal communication and computer skills.
• Clear and conceptual thinking ability is a plus.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Remain calm and professional in stressful situations.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively with minimum supervision.
• Recognize problems, identify possible causes and resolve routine problems.
• Ability to establish and maintain professional atmosphere for employees, clients, and customers.

Other Qualifications:

• Operations (cruise) experience required.
• Knowledge of geography is helpful.
• At least one (1) year of experience required.
• Ability to analyze the risk, benefit, and impact of decisions on the present and future business environment prior to taking action.
• Ability to look at situations from several points of view.
• Advanced spreadsheet and computer skills.
• Ability to work with internal and external senior level executives.
• Demonstrable competence in team building, development of objectives and goals, and goal accomplishment.
• Exceptionally strong leadership and management capabilities.

• Department: Operations
• Reports to: Vice President, Operations
• Location: Head Office (Calabasas, CA, USA)

Summary:

This position is primarily responsible for managing an assigned Product or geographical area, cruises, land, and custom land. This position will also be responsible for collaborating with suppliers and internal departments to ensure a high standard of product delivery and customer satisfaction, while maximizing company profitability and increasing sales to enhance the company share in the market by performing the following duties.

Essential duties and responsibilities include, but are not limited to the following:

• Manages day-to-day process of product.
• Oversees the assigned Product on a daily basis; liaises with suppliers, department managers, operations team and reports results on a weekly basis.
• Provides product development input based on customer and market feedback and conditions.
• Prepares product development objectives and schedules for all phases of product development and introduction to market.
• Works with Sales and Marketing to provide Product support, training, and to ensure timely product updates to Reservations, Marketing and Sales teams.
• Conducts marketing analysist to develop product definitions.
• Negotiates contracts; builds relationships with suppliers and vendors increasing profitability.
• Manages the quality control process to ensure high standard of Product delivery.
• Runs reports to manage inventory of ship and land product.
• Coordinates technical product development, estimates of potential profits, and release to production.
• Maintains profit and loss statements per departure and reports on data.
• Participates in overall product strategy, research and development requirements, and manufacturing coordination for new and emerging products.
• Analyzes historic data and forecasts the potential demand.
• Provides technical expertise and training to other department in support of product development.
• Maintains a high degree of communication, cooperation and coordination in accordance with departmental goals.
• Develops and maintains prioritized list of customer and market requirements for product.
• Coordinates and develops marketing, sales, operations, and financial plans for product.
• Provides financial and sales justification for product selection and definition.
• Maintains communications and contacts to collect and analyze technical, financial, schedule, and sales information for product.
• Conducts market research and identifies and tracks market trends in company’s industry.
• Produces competitive analysis materials comparing product with its key competitors.
• Manages group bookings and negotiates the most cost effective pricing with the suppliers.
• Creates and plans custom packages for groups.

Other Qualifications:

• Able to work a flexible schedule to include weekends.
• Extensive travel experience.
• At least two (2) years’ experience.
• Proven ability to influence cross-functional teams without formal authority.
• Prior experience working for a commercially successful, medium, rapid growth company.
• Experience delivering high quality of products with the required features and functionality on time and within budget.
• May require some travel on an as needed basis.

Our highly trained, professional Cruise Managers are selected for their knowledge and expertise and are with our guests from the moment they begin their river cruise and land vacation until they board their transfer for home. The smooth operations entail the below tasks.

Essential duties and responsibilities include the following. Other duties may be assigned

• Executes the agreed and scheduled itinerary and program.
• Coordinates all daily activities both on and off the ship.
• Manages port talks, announcements, and presentations.
• Confirms and adjusts services with suppliers and entertainers.
• Edits onboard program “Daily Cruiser”.
• Performs quality control onboard and ashore.
• Manages guest relations.
• Oversees crisis management during high and low water, traffic, delays, and other various emergencies.

Profile/Requirements

• Extensive knowledge of European river cruise ports and destinations desired.
• Work experience as Cruise Manager, Tour Guide/Tour Manager or similar field.
• Experience in leading large tour groups.
• Excellent writing, communication, and public speaking skills in English, other languages are a plus.
• Ability and willingness to travel and to work on a flexible schedule.
• Ability to take decisions autonomously at short notice and take responsibility.
• High willingness to learn and be open for changes in areas of responsibility to be able to keep up with the dynamic environment of river cruising.
• Dynamic, patient, warm personality and team player with a positive outlook.
• Knowledge of European history, architecture, and cultures.

• Location: Onboard

Job Summary:

• Offers daily onboard/onshore session, such as morning stretches, active walks, core strengthening, Thera-Band exercises.
• Offers one-on-one classes.
• Offers educational talks.
• Responsible for the cleaning of the gym area.
• Helps with the bike setup and join the bike tours as backup guide.
• Takes part in formal dinners in the Main Restaurant with guests.
• Hospitality desk hours.

Job Requirements:

• Qualification as personal trainer or group exercise instructor, preferably for Yoga, Pilates, Thai chi, or any other “unique” trade to offer extra classes.
• Fluent in English.
• Kind and warm personality.
• Team spirit, resilience and high sense of responsibility.
• Flexibility and willingness to learn.
• Strong communication, listening, and motivational skills.
• Maintains a positive exercise experience.
• Physically fit.
• Excellent organizational skills.
• Customer service oriented.
• Basic knowledge of anatomy.
• At least two years of experience.
• Must have a current First Aid certification.

Residence Permit: EU/EFTA