Employment Opportunities

Position Summary

This position is primarily responsible for handling the company’s highest level of service issues to ensure our travelers’ escalations are resolved in an efficient and timely manner. The Customer Relations Specialist interfaces with all internal and external partners to effectively resolve any service-related issues, while balancing both the needs of the traveler and the business by performing the following duties.

Essential Duties And Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.

• Handles post-cruise customer service inquiries from traveled guests and travel agents as well as inquiries addressed to Senior Executives, and issues filed with Better Business Bureaus and Attorney General. Represents the company with the utmost professional and positive manner.
• Researches, analyzes and resolves customer (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create appropriate resolutions, while maintaining ownership of the issue.
• Interfaces with internal partners (Operations, Reservations, Accounting, etc.) to cull needed data related to customer service issues.
• Researches and analyzes data from various sources (reservation software, Cruise Manager reports, excursion logs, etc.) related to trip issues.
• Resolves post-cruise customer service issues and follows up with guest and travel agent partners to ensure complete satisfaction.
• Escalates specific cases to Manager based on outcome.
• Maintains logs of all customer service issues, feedback, and resolution costs.
• Communicates every opportunity to improve service execution.

Accountability: Carries out responsibilities in accordance with the organization’s policies and applicable laws.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

• Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Project Management - Coordinates projects; communicates changes and progress.
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflicts, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

Leadership

• Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers.
• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization

• Business Acumen - Understands business implications of decisions.
• Cost Consciousness - Works within approved budget; conserves organizational resources.
• Diversity - shows respect and sensitivity for cultural differences.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; supports affirmative action and respects diversity.

Self-management

• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decisionmaking process; makes timely decisions.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follow through on commitments.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others’ attention.

Business Related Contacts:

• Internal departments
• Customers, travel agents

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience: Bachelor’s Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.

Language Skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Computer Skills: To perform this job successfully, an individual should have knowledge of and be proficient in: Contact Management Systems, Database Software, Design Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software.

Other Qualifications:

• Displays empathy and understanding when providing responses on behalf of the company.
• Recognizes when to escalate a case for Management’s review.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is continually required to sit, use hands to finger, handle or feel; talk or hear. The employee is occasionally required to reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job includes close vision and color vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Please send your resumes to melanie@amawaterways.com.

Position Summary

This position is primarily responsible for selling the company’s Product to Travel Agencies and direct guests, providing telephone customer support services by performing the following duties.

Essential duties and responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.

• Exceeds travel partner and guest expectations through the completion of all reservation and sales related processes as listed.
• Handles inbound sales lead calls to convert calls into sales.
• Emphasizes salable features, quotes prices, and payment terms.
• Takes payments accurately.
• Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
• Answers questions and recommends corrective services to address customer complaints.
• Overcomes technical and business objections of prospective customers.
• Builds and maintains customer relationships.
• Oversees quality control of bookings to maintain integrity of product.
• Handles high call volume, navigates system software, and utilizes Outlook.
• Books cruises, generates invoices and follows up with travel agents and/or direct guests.
• Develops and nurtures relationships with travel agencies and/or direct clients.
• Updates and maintains the reservation data base and verifies client information and makes necessary corrections to new and existing bookings.
• Requests air quotes through in-house air department.
• Quotes prices and payment terms.

Accountability: Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include efficient and timely response to each travel agent and guest call, accurate recording of information and order taking.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

• Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well independently and in group problem solving situations; uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Leadership

• Leadership - Accepts feedback from others.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization

• Business Acumen - Understands business implications of decisions; displays orientation to profitability.
• Cost Consciousness - Contributes to profits and revenue; conserves organizational resources.
• Diversity - Shows respect and sensitivity for cultural differences.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity.

Self-management

• Judgment - Exhibits sound and accurate judgment.
• Motivation - Demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.

Self-management

• Operations Coordinators - Coordination and planning of specific client requests - ongoing/ often daily
• Air Department - obtaining air schedule - daily
• Accounting - Handles all Payments/Credit processing.
• Information Technology (IT) Department– reporting reservation system errors - as required and escalating when not resolved in a timely fashion
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Safety And Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work.

Business Related Contacts:

• Operations Coordinators - Coordination and planning of specific client requests -ongoing/ often daily
• Air Department - obtaining air schedule - daily
• Accounting - Handles all Payments/Credit processing.
• Information Technology (IT) Department– reporting reservation system errors - as required and escalating when not resolved in a timely fashion

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience: High School Diploma or equivalent; or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence in a professional manner while demonstrating business ethic and customer service. Ability to speak clearly and effectively via telephone, in person and before groups of customers or employees of the organization.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, by adding, subtracting, multiplying and dividing.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: To perform this job successfully, an individual should have knowledge and application of: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); and Presentation Software (PowerPoint), and Reservation Software.

Other Skills And Abilities:

• Excellent organizational, leadership, interpersonal communication, and computer skills.
• Clear and conceptual thinking ability is a plus.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Remains calm and professional in stressful situations.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively with minimum supervision.
• Recognizes problems, identifies possible causes, and resolves routine problems.
• Ability to establish and maintain professional atmosphere for employees, clients, and customers.

Other Qualifications:

• Able to work a flexible schedule to include weekends.
• Good knowledge, preferably through personal experience, of world geography, foreign countries.
• At least three (3) years of sales and/or customer service experience or a combination of both.
• Requires a result-oriented sales professional with strong closing skills.
• Requires domestic and international travel on an as needed basis.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision and color vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Please send your resumes to johntellez@amawaterways.com.

Position Summary

This position is primarily responsible for coordinating and overseeing the successful operation of one, or more ships through the flow of information to Hotels, Ground Suppliers, and European Staff and internally with group and sales agents by performing the following duties.

Essential duties and responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.

• Work to a set Calendar of tasks for day to day operations.
• Maintains hotel blocks, releases and requests space, including extra nights and upgrades.
• Run reports.
• Creates accurate manifests to convey appropriate cruise information and sends to necessary suppliers, utilizing the reservation system.
• Confirms services with ground suppliers through monthly updating of passenger numbers.
• Maintains costing sheets per departure for costing control.
• Generates, compiles, packages and sends customer final documents.
• Works with the Group Department to ensure all groups run smoothly.
• Coordinates any requests for custom services, in a timely manner and quote pricing to the end-user.
• Answers operations questions from the Reservations (Group and FIT) department.
• Works with the Air Department to ensure air tickets are issued in time and accurately.
• Negotiates with suppliers for contracted and custom services.
• Validates online tour selection menu for each cruise.

Accountability:

Quality control through the accurate reporting of data to suppliers – either confirming services or passenger numbers or through accurate information on manifests and emails. Control costs through managing confirmed services. Carries out responsibilities in accordance with the organization’s policies and applicable laws.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual:

• Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
• Design - Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal:

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflicts, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

Leadership:

• Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers.
• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization:

• Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
• Diversity - Demonstrates knowledge of Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Strategic Thinking - Develops strategies to achieve organizational goals; understands organization’s strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Self-management:

• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decisionmaking process; makes timely decisions.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follow through on commitments.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others’ attention.

Business Related Contacts:

• Reservations (Group/FIT) Department – Coordinator of all land-related requests/activities. Ensures all custom/special requests are booked.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience: One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: To perform this job successfully, an individual should have knowledge of and be proficient in: Database Software, Internet Software, Inventory Software, Project Management Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, In-house Reservation Software.

Other Skills And Abilities:

• Excellent organizational, leadership, interpersonal communication, and computer skills.
• Clear and conceptual thinking ability is a plus.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Remains calm and professional in stressful situations.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively with minimum supervision.
• Recognizes problems, identifies possible causes, and resolves routine problems.
• Ability to establish and maintain professional atmosphere for employees, clients, and customers.

Other Qualifications:

• Operations experience required.
• Knowledge of geography is helpful.
• At least one year of experience required.
• Ability to analyze the risk, benefit, and impact of decision on the present and future business environment prior to taking action.
• Ability to look at situations from several points of view.
• Advance spreadsheet and computer skills.
• Ability to work with internal and external senior level executives.
• Demonstrable competence in team building, development of objectives and goals, and goal accomplishment.
• Exceptionally strong leadership and management capabilities.
• May require some travel on an as needed basis.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is continually required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk.

The employee must frequently lift and/or move up to 10 pounds.

Specific vision abilities required by this job includes close vision and color vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

To apply please click this link https://www.ondemandassessment.com/link/index/JB-TH81E7IMI?u=1100423. YYou will be asked to provide your name and contact email address and to upload your resume. As part of the application process, you will also have to complete two online tests: a Cognitive Aptitude Test and an Employee Personality Profile.

Position Summary

This position is primarily responsible for assisting in the communication and engagement with our Trade Partners, by utilizing various tools, resources and technology, including various virtual platforms by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned.

• Works closely with our Field Sales, Strategic Partner Networks, and National Accounts to ensure they are exceeding their goals at the lowest possible cost of sale and assists on various trade sales related tasks.
• Works closely with Sales and Marketing in the creation of various PowerPoint presentations.
• Maintains calendar of events and activities, including virtual and in person.
• Maintains log of calendar of activities and events not limited to Conferences, Trade Shows, Webinars, and Sales Calls.
• Assists in scheduling and coordinating Seminars on the Rivers and familiarization (FAM) trips when applicable.
• Communicates with Reservation Support for agency updates for Primary Contact List.
• Helps collect and facilitate Secondary Phone Field information for Reservation Support and System Data Team.
• Attends and contributes to weekly Sales meeting.
• Collaborates with various departments including Accounting, Operations, and Sales for reporting.
• Assists in updating Sales Agreement contracts, collects signatures, and files on company server.
• Assists with travel agency co-op marketing programs, including collaborating with marketing, group, and promotions team to ensure co-op advertisements and flyers meet all brand objectives.
• Logs approved invoices on Invoice Tracker and forwards to Accounting for processing.
• Assists other department on special projects as needed.
• Embraces and engages in AmaCore Values.
• Familiarizes and understands basic AmaWaterways products in Europe, Asia, and Africa, including a basic understanding of geography in those key areas.
• Works closely with other departments to ensure tasks are completed as assigned.
• Works with Business Development Managers (BDMs) to ensure current agency agreements and marketing plans are fully executed.
• Monitors websites to ensure proper placement and content in line with our brand guidelines.
• Ensures proper collateral and material are ordered in a timely fashion to avoid last minute rush orders.
• Monitors Lead Conversion Results by partner.
• Logs and manages BDM tool kit adhering to approved budget.
• Executes and delivers projects assigned by management.
• Communicates regularly with Manager, Director, and Vice President of the department

ACCOUNTABILITY: Carries out responsibilities in accordance with the organization’s policies and applicable laws.

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

• Analytical - Collects and researches data; uses intuition and experience to complement data.
• Design - Uses feedback to modify designs; applies design principles; demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Project Management - Coordinates projects; completes projects on time and budget.
• Technical Skills - Pursues training and development opportunities; strives to continuously build knowledge and skills.

Interpersonal

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflicts, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed.

Leadership

• Visionary Leadership - Displays passion and optimism; provides vision and inspiration to peers.
• Leadership - Exhibits confidence in self and others; accepts feedback from others.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization

• Business Acument - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Cost consciousness - Works within approved budget; conserves organizational resources.
• Diversity - Shows respect and sensitivity for cultural differences.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

Self-management

• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follow through on commitments.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; presents ideas and information in a manner that gets others’ attention.

BUSINESS RELATED CONTACTS:

• Business Development Managers
• Department Manager
• Management Team
• Reservations Department
• Marketing Department
• Operations Department
• Accounting Department
• Air Department

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.

LANGUAGE SKILLS: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of and be proficient in: Contact Management Systems, Database Software, Design Software, Internet Software, Project Management Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, In-house Reservation Software, Customer Retention Management Software.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; talk or hear.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job includes no special vision requirements.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Please send your resumes to hannah@amawaterways.com.

Whether on the French Rivers such as Seine or Bordeaux Estuary, the Rhine from Amsterdam to Basel, the lovely Moselle River or the Danube through Germany, Austria, Slovakia, Hungary, Serbia, Croatia, Romania and Bulgaria the Amawaterways Boutique vessels, designed for well-being and relaxation, offers its guests customised service and personal hospitality at the highest level. Be a part of it!

For the fleet of Amawaterways we require Wellness Host who makes every day on the River a fascinating and active experience and which considers the title “premium“ to refer to its own performance.

The language on board with the passengers is English. Therefore, an excellent knowledge of English language is compulsory.

Requested QUALIFICATION and FEATURES

• organizational skills
• Good manners, kindness and cordiality
• Responsibility
• Team spirit and resilience
• flexibility and willingness to learn
• communicative, positive and motivating
• strong service orientation and warm hosts

Qualified Personal Trainer or Group Exercise Instructor certificate/studies is essential!

Basic anatomical knowledge

Extended and every year refreshed First Aid is mandatory

Work Description and Primary Responsibilities:

• Offer a minimum of 4 Sessions (30-45min) but up to 7 per day.
  Base Classes which should be offered by Everyone:Morning stretches, Active Walks, Core Strengthening, Resistance Bands, One on One (if there is a demand)
• One educational talk/lecture
  As well as the Introduction talk for the program at the beginning of the cruise
• Responsible for the cleaning of the Gym Area
• Help with the Bike Setup and assisting in being a Backup Guide on the Tours
• Hospitality desk hours

Are you a European passport holder and interested in becoming part of the AmaWaterways family? Please send your application to selina@amawaterways.com.