Employment Opportunities

Are you seeking a position with an organization that truly acts in accordance with its values and demonstrates them each day through personal commitment and leadership? At AmaWaterways, our values drive how we work and why we achieve so much together.

USA AVAILABLE POSITION:

Personal River Cruise Planner - (Los Angeles Headquarters Office - Calabasas CA USA)
Trade Marketing Coordinator, Retail Marketing - (Los Angeles Headquarters Office - Calabasas CA USA)

EUROPE AVAILABLE POSITION:

Wellness Host
Cruise Manager / Cruise Director
Operations Coordinator - (Basel European Office – Basel Switzerland))

Department: Reservations
Reports to: Vice President, Reservations

Position In:

Los Angeles and Southern Nevada - It is recommended that the candidate lives in their respective territory of Los Angeles or So. Nevada
Pacific Northwest (Washington, Oregon, Montana, Idaho, Wyoming, and Alaska) - It is recommended that the candidate lives in their respective territory of WA, OR, MT, ID, WY, or AK
Arizona, Colorado, New Mexico, and Utah - It is recommended that the candidate lives in their respective territory of AZ, CO, NM, or UT, with a preference that they live in AZ or CO

Position Summary

This position is primarily responsible for selling the company product to direct guests and providing telephone customer support services by performing the following duties.

Essential Duties And Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.

Exceeds guest expectations through the completion of all reservation and sales related processes as listed.
Answers questions and recommends corrective services to address customer
Oversees quality control of bookings to maintain integrity of
Books cruises, generates invoices and follows up with direct guests from the time of inquiry to post-sale.
Updates and maintains the reservation database and verifies client information and makes necessary corrections to new and existing bookings.
Quotes prices and payment
Promotes sales to direct consumers by initiating outbound calls, acts on leads and/or prospects in order to identify travel needs, presents AmaWaterways products, articulates points of differentiation and makes travel recommendations using a prescribed sales
Uses effective sales techniques, including qualifying, cross-selling, up-selling and value communication to ensure high sales conversion.
Pre-qualifies consumers to identify any existing or preferred travel agency relationships and partner with those travel agencies to close the sale and allocate credit to the travel
Builds rapport and long-term relationships with customers by understanding heir motivation, expectations, and needs. Delivers on commitments in a timely fashion, removes barriers to closing sales and ensures exceptional customer experiences. Throughout time, proactively and consistently seeks opportunities to promote and sell AmaWaterways vacations based on the customer’s travel history and needs.
Excels in customer service through frequent, and relevant, pre- and post-cruise customer engagement using our prescribed service process.
Works with other departments to assist customers in securing accurate information and fulfilling customer requests and inquiries in an efficient and timely manner.
Acquires in-depth company, industry, and destination knowledge in order to articulate cruise product features, benefits, pricing, and competitive differences.
Multitasks particularly in the use of multiple database systems and computer-based resources including Salesforce, Seaware, and SharePoint.
Displays and projects a positive company image at all

Accountability: Carries out responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include efficient and timely response to each travel agent and guest call, accurate recording of information and order taking.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual:

Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.
Design - Demonstrates attention to
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal:

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal Skills - Focuses on solving conflicts, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

Leadership:

Visionary Leadership - Displays passion and
Leadership - Exhibits confidence in self and others; accepts feedback from
Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization:

Business Acumen - Understands business implications of decisions; displays orientation to

Cost Consciousness - Contributes to profits and revenue; conserves organizational
Diversity - Shows respect and sensitivity for cultural
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; supports affirmative action and respects diversity.

Self-management:

Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision- making process; makes timely decisions.
Motivation - Demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
Planning/Organizing - Prioritizes and plans work activities; uses time
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follow through on commitments.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure
Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work.

Business Related Contacts:

Operations Coordinators – Coordinates and plans specific client requests – ongoing/often/daily.
Air Department – Obtains air schedule
Accounting – Handles all payments/credit
Information Technology (IT) Department – Reports reservation system errors as required and escalates when not resolved in a timely fashion.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience: One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Computer Skills: To perform this job successfully, an individual should have knowledge of and be proficient in: Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, In-house Reservation Software.

Other Skills, Abilities, Qualifications:

Excellent organizational, leadership, interpersonal communication and computer
Clear and conceptual thinking ability is a
Excellent judgment and
Ability to handle multiple priorities simultaneously, meet deadlines, and handle work- related stress is required.
Friendly, courteous, service-oriented, professional, outgoing, and customer service
Remains calm and professional in stressful
Detail-oriented and work effectively under pressure while meeting all applicable
Must be able to work independently and productively within minimum
Recognizes problems, identifies possible causes and resolves routine
Ability to establish and maintain professional atmosphere for employees, clients, and

Other Qualifications:

Able to work a flexible schedule including
Good knowledge, preferably through personal experience, of world geography, foreign
At least three years of sales and/or customer service experience or a combination of
Requires a results-oriented sales professional with strong closing

Requires domestic and international travel on an as needed

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is continually required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job includes close vision and color vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Please send your resumes to angie@amawaterways.com.

Department: Marketing
Reports to: Vice President, Marketing

Position Summary

This position is primarily responsible for collaborating with different marketing channels and departments to ensure promotional offers are built and communicated. Responsibilities also include maintaining promotional tools and resources, updating client facing collateral, monitoring product inventory and impacts of promotional campaigns through reporting.

Essential Duties And Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.

Works with input from a variety of sources and in conjunction with other business colleagues, collaborates with others on promotional campaigns and offers to effectively maximize occupancy.
Regularly monitors product inventory and communicates the focus and priority on dates of need internally.
Analyzes and reports on impact of pricing, promotional offers, offer combinations, and other tactics across all products and channels.
Collaborates with different marketing channels and departments, such as IT and Reservations, to ensure promotional offers are distributed properly.
Produces monthly reporting that details progress toward filling inventory capacity across all products.
Partners with key stakeholders and IT to develop promotional offers in reservations system and regularly monitors and adjusts based on rate of sale.
Collaborates with Sales to review travel advisor incentive programs, consortia programs, and account-specific promotional campaigns.
Responsible for competitive analysis relating to competitor pricing, policies, promotions, and product.
Monitors website and reviews marketing/sales collateral for retail pricing and promotional accuracy, including terms and conditions.
Maintains marketing dates and prices files.
Maintains an effective and insightful communications conduit between the Marketing department, Sales, and Contact Center/Reservations departments on all promotional activities.

Accountability: Carries out responsibilities in accordance with the organization’s policies and applicable laws.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
Design - Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Project Management - Coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal Skills - Focuses on solving conflicts, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

Leadership

Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers.
Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others.
Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization

Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
Cost Consciousness - Works within approved budget; contributes to profits and revenue; conserves organizational resources.
Diversity - Demonstrates knowledge of Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Strategic Thinking - Understands organization’s strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Self-management

Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision- making process; makes timely decisions.
Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follow through on commitments.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others’ attention.

Business Related Contacts:

Internal departments and travel agents.

Education And/or Experience: Bachelor’s Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Computer Skills: To perform this job successfully, an individual should have knowledge of and be proficient in: Contact Management Systems, Database Software, Design Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software.

Other Qualifications:

Four-year degree in Marketing or related field.
Marketing experience and knowledge a plus.
Ability to produce clear reports using appropriate software (e.g., Excel, PowerPoint, etc.).
Demonstrated natural curiosity to understand business performance and the “why” behind business results.
Ability to extract meaning and suggest alternatives and action items from data, not just report metrics.
Analytical and data driven with a firm grasp of impact and ROI and a determination to lead best practice, rather than follow.
Superior written and verbal communication skills.
Excellent attention to detail and can multi-task in a fast-paced environment.
Sales support experience a plus.
Travel industry a plus.

While performing the duties of this job, the employee is occasionally required to walk; stoop, kneel, crouch, or crawl. The employee is frequently required to stand; reach with hands and arms. The employee is continually required to sit; use hands to finger, handle, or feel; talk or hear.

The employee must frequently lift and/or move up to 10 pounds. The employee must occasionally lift and/or move up to 45 pounds.

Specific vision abilities required by this job includes close vision and color vision.

The noise level in the work environment is usually moderate.

To apply please click this link https://www.ondemandassessment.com/link/index/JB-TH81E7IMI?u=136045. You will be asked to provide your name and contact email address and to upload your resume. As part of the application process, you will also have to complete two online tests, a Cognitive Aptitude Test and an Employee Personality Profile.

Whether on the French Rivers such as Seine or Bordeaux Estuary, the Rhine from Amsterdam to Basel, the lovely Moselle River or the Danube through Germany, Austria, Slovakia, Hungary, Serbia, Croatia, Romania and Bulgaria the Amawaterways Boutique vessels, designed for well-being and relaxation, offers its guests customised service and personal hospitality at the highest level. Be a part of it!

For the fleet of Amawaterways we require Wellness Host who makes every day on the River a fascinating and active experience and which considers the title “premium“ to refer to its own performance.

The language on board with the passengers is English. Therefore, an excellent knowledge of English language is compulsory.

Requested QUALIFICATION and FEATURES

organizational skills
Good manners, kindness and cordiality
Responsibility
Team spirit and resilience
flexibility and willingness to learn
communicative, positive and motivating
strong service orientation and warm hosts

Qualified Personal Trainer or Group Exercise Instructor certificate/studies is essential!

Basic anatomical knowledge

Extended and every year refreshed First Aid is mandatory

Work Description and Primary Responsibilities:

Offer a minimum of 4 Sessions (30-45min) but up to 7 per day.
Base Classes which should be offered by Everyone:Morning stretches, Active Walks, Core Strengthening, Resistance Bands, One on One (if there is a demand)
One educational talk/lecture
As well as the Introduction talk for the program at the beginning of the cruise
Responsible for the cleaning of the Gym Area
Help with the Bike Setup and assisting in being a Backup Guide on the Tours
Hospitality desk hours

Are you a European passport holder and interested in becoming part of the AmaWaterways family? Please send your application to selina@amawaterways.com.

Our highly trained, professional Cruise Managers are selected for their knowledge and expertise and are with our guests from the moment they begin their river cruise and land vacation until they board their transfer for home. The smooth operations entail the below tasks.

Essential duties and responsibilities include the following. Other duties may be assigned

Executes the agreed and scheduled itinerary and program.
Coordinates all daily activities both on and off the ship.
Manages port talks, announcements, and presentations.
Confirms and adjusts services with suppliers and entertainers.
Edits onboard program “Daily Cruiser”.
Performs quality control onboard and ashore.
Manages guest relations.
Oversees crisis management during high and low water, traffic, delays, and other various emergencies.

Profile/Requirements

Extensive knowledge of European river cruise ports and destinations desired.
Work experience as Cruise Manager, Tour Guide/Tour Manager or similar field.
Experience in leading large tour groups.
Excellent writing, communication, and public speaking skills in English, other languages are a plus.
Ability and willingness to travel and to work on a flexible schedule.
Ability to take decisions autonomously at short notice and take responsibility.
High willingness to learn and be open for changes in areas of responsibility to be able to keep up with the dynamic environment of river cruising.
Dynamic, patient, warm personality and team player with a positive outlook.
Knowledge of European history, architecture, and cultures.

Do you live in Europe and are interested in becoming part of the AmaWaterways family? Please send your application to HRBasel@AmaWaterways.com.

Position In:Basel European Office – Basel Switzerland

This position is primarily responsible for coordinating and overseeing the successful operation of one, or more ships through the flow of information to Hotels, Ground Suppliers, Cruise Managers, Ships and other European Staff and internally with the Los Angeles Office by performing the following duties. This position is based in Basel Switzerland, working in the Basel Office. You must have the legal right to live and work in Switzerland.

Essential duties and responsibilities include, but are not limited to the following

Work to a set Calendar of tasks for day-to-day operations.
Run reports.
Validates accuracy of cruise manifests, and convey appropriate changes to necessary suppliers, and Operations Team in Los Angeles.
Ensures Cruise Managers confirm services with ground suppliers in the appropriate amount of time, to ensure cost control through managing said confirmed services.
Maintains accurate guest counts by shore excursion and cruise departure for costing control.
Works with the Los Angeles Operations Team members to ensure all departures run smoothly.
Helps coordinate the delivery of any custom services, requested by groups/charters.
Helps answers operations questions from the Sales, Marketing and Reservations (Group and FIT) departments.
Works with the Air Department when necessary to ensure new or changed air tickets are issued in time and accurately.
Validates accuracy of guest edocuments and works to help amend corrections required within the reservation system.
Emergency management in case of any disruptions of the cruise itineraries.
Emergency phone duties.
Quality control of all onboard services
Quality control of all shore excursions, transfers, hotels and the suppliers that provide those services

Expected Standards:

Quality control through the accurate monitoring and reporting of data to suppliers – either confirming services and passenger numbers or through accurate information on manifests and emails.
Managing of itineraries in emergency situations.

Other skills, abilities, qualifications:

Excellent organizational, leadership, interpersonal communication and computer skills.
Clear and conceptual thinking ability is a plus.
Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
Remain calm and professional in stressful situations.
Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
Must be able to work independently and productively with minimum supervision.
Recognize problems, identify possible causes and resolve routine problems.
Ability to establish and maintain professional atmosphere for employees, clients, and customers.
Operations experience required.
Extensive knowledge of European river cruise ports and destinations desired.
At least one year of experience required.
Ability to analyze the risk, benefit, and impact of decisions on the present and future business environment prior to taking action.
Ability to look at situations from several points of view.
Advanced spreadsheet and computer skills.
Ability to work with internal and external senior level executives.
Demonstrable competence in team building, development of objectives and goals, and goal accomplishments.
Exceptionally strong leadership and management capabilities.
Ability and willingness to travel, work on a flexible schedule including weekends, as well as being able to quickly adapt to new situations.

To apply please click this link https://www.ondemandassessment.com/link/index/JB-G5G00HOI9?u=136045. You will be asked to provide your name and contact email address and to upload your resume. As part of the application process, you will also have to complete two online tests, a Cognitive Aptitude Test and an Employee Personality Profile.