Employment Opportunities

• Department: Operations
• Reports to: Vice President, Operations
• Location: Head Office (Calabasas, CA, USA)

Position Summary

This position is primarily responsible for coordinating and overseeing the successful operation of one or more ships through the flow of information to Hotels, Ground Suppliers, and European Staff and internally with group and sales agents by performing the following duties.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Work to a set Calendar of tasks for day to day operations.
• Maintains hotel blocks, releases and requests space, including extra nights and upgrades.
• Run reports.
• Creates accurate manifests to convey appropriate cruise information and sends to necessary suppliers, utilizing the reservation system.
• Confirms services with ground suppliers through monthly updating of passenger numbers.
• Maintains costing sheets per departure for costing control.
• Generates, compiles, packages and sends customer final documents.
• Works with the Group Department to ensure all groups run smoothly.
• Coordinates any requests for custom services, in a timely manner and quote pricing to the end-user.
• Answers operations questions from Group and FIT Departments.
• Works with the Air Department to ensure air tickets are issued in time and accurately.
• Negotiates with suppliers for contracted and custom services.

Expected Standards:

• Quality control through the accurate reporting of data to suppliers – either confirming services and passenger numbers or through accurate information on manifests and emails.
• Control costs through managing confirmed services.

Other skills, abilities, qualifications, and minimum requirements:

• Excellent organizational, leadership, interpersonal communication and computer skills.
• Clear and conceptual thinking ability is a plus.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Remain calm and professional in stressful situations.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively with minimum supervision.
• Recognize problems, identify possible causes and resolve routine problems.
• Ability to establish and maintain professional atmosphere for employees, clients, and customers.

Other Qualifications:

• Operations (cruise) experience required.
• Knowledge of geography is helpful.
• At least one (1) year of experience required.
• Ability to analyze the risk, benefit, and impact of decisions on the present and future business environment prior to taking action.
• Ability to look at situations from several points of view.
• Advanced spreadsheet and computer skills.
• Ability to work with internal and external senior level executives.
• Demonstrable competence in team building, development of objectives and goals, and goal accomplishment.
• Exceptionally strong leadership and management capabilities.

• Department: Operations
• Reports to: Vice President, Operations
• Location: Head Office (Calabasas, CA, USA)

Summary:

This position is primarily responsible for managing an assigned Product or geographical area, cruises, land, and custom land. This position will also be responsible for collaborating with suppliers and internal departments to ensure a high standard of product delivery and customer satisfaction, while maximizing company profitability and increasing sales to enhance the company share in the market by performing the following duties.

Essential duties and responsibilities include, but are not limited to the following:

• Manages day-to-day process of product.
• Oversees the assigned Product on a daily basis; liaises with suppliers, department managers, operations team and reports results on a weekly basis.
• Provides product development input based on customer and market feedback and conditions.
• Prepares product development objectives and schedules for all phases of product development and introduction to market.
• Works with Sales and Marketing to provide Product support, training, and to ensure timely product updates to Reservations, Marketing and Sales teams.
• Conducts marketing analysist to develop product definitions.
• Negotiates contracts; builds relationships with suppliers and vendors increasing profitability.
• Manages the quality control process to ensure high standard of Product delivery.
• Runs reports to manage inventory of ship and land product.
• Coordinates technical product development, estimates of potential profits, and release to production.
• Maintains profit and loss statements per departure and reports on data.
• Participates in overall product strategy, research and development requirements, and manufacturing coordination for new and emerging products.
• Analyzes historic data and forecasts the potential demand.
• Provides technical expertise and training to other department in support of product development.
• Maintains a high degree of communication, cooperation and coordination in accordance with departmental goals.
• Develops and maintains prioritized list of customer and market requirements for product.
• Coordinates and develops marketing, sales, operations, and financial plans for product.
• Provides financial and sales justification for product selection and definition.
• Maintains communications and contacts to collect and analyze technical, financial, schedule, and sales information for product.
• Conducts market research and identifies and tracks market trends in company’s industry.
• Produces competitive analysis materials comparing product with its key competitors.
• Manages group bookings and negotiates the most cost effective pricing with the suppliers.
• Creates and plans custom packages for groups.

Other Qualifications:

• Able to work a flexible schedule to include weekends.
• Extensive travel experience.
• At least two (2) years’ experience.
• Proven ability to influence cross-functional teams without formal authority.
• Prior experience working for a commercially successful, medium, rapid growth company.
• Experience delivering high quality of products with the required features and functionality on time and within budget.
• May require some travel on an as needed basis.

• Location: Onboard

Job Summary:

• Offers daily onboard/onshore session, such as morning stretches, active walks, core strengthening, Thera-Band exercises.
• Offers one-on-one classes.
• Offers educational talks.
• Responsible for the cleaning of the gym area.
• Helps with the bike setup and join the bike tours as backup guide.
• Takes part in formal dinners in the Main Restaurant with guests.
• Hospitality desk hours.

Job Requirements:

• Qualification as personal trainer or group exercise instructor, preferably for Yoga, Pilates, Thai chi, or any other “unique” trade to offer extra classes.
• Fluent in English.
• Kind and warm personality.
• Team spirit, resilience and high sense of responsibility.
• Flexibility and willingness to learn.
• Strong communication, listening, and motivational skills.
• Maintains a positive exercise experience.
• Physically fit.
• Excellent organizational skills.
• Customer service oriented.
• Basic knowledge of anatomy.
• At least two years of experience.
• Must have a current First Aid certification.

Residence Permit: EU/EFTA

• Location: Basel, Switzerland office

Job Summary:

This position entails overseeing the operations aboard AmaWaterways vessels, including shore excursions. Responsibility for the assigned ships is taken and smooth operations are ensured, including below tasks.

Essential duties and responsibilities include the following. Other duties may be assigned

• Emergency management in case of any disruptions of the schedule.
• Emergency phone duties.
• Quality control onboard and onshore.
• Researches new ports and destinations.
• Develops new land excursions.
• Creates new tours and itineraries.

Requirements

• Apprenticeship as Merchant EFZ or BA in Tourism Management.
• Work experience in a similar field.
• Extensive knowledge of European river cruise ports and destinations desired.
• Excellent writing and communication skills in English, other languages are a plus (German, French).
• Ability and willingness to travel, work on a flexible schedule including weekends, as well as being able to quickly adapt to new situations.
• Ability to take decisions autonomously at short notice and take responsibility.
• Willingness to learn and open for changes in areas of responsibilities to be able to keep up with the dynamic environment of river cruising.