Employment Opportunities

Department: Operations

Location: Los Angeles Headquarters Office - Calabasas CA USA

Reports to: Chief Operations Officer

Position Summary:

This position is primarily responsible for coordinating and overseeing the successful operation of one, or more ships through the flow of information to Hotels, Ground Suppliers, and European Staff, and internally with group and sales agents by performing the following duties.

Duties & Responsibilites:

• Works to a set Calendar of tasks for day-to-day operations.
• Maintains hotel blocks and releases and requests space, including extra nights, and upgrades.
• Runs reports.
• Creates accurate manifests to convey appropriate “cruise” information and sends it to necessary suppliers, utilizing the reservation system.
• Confirms services with ground suppliers through monthly updating of passenger numbers.
• Maintains costing sheets per departure for costing control.
• Generates, compiles, packages, and sends customer final documents.
• Works with the Group department to ensure all groups run smoothly.
• Coordinates any requests for custom services, in a timely manner and quote pricing to the end user.
• Answer operations questions from the Reservations (Group and Free Independent Traveler (FIT)) department.
• Works with the Air department to ensure air tickets are issued in time and accurately.
• Negotiates with suppliers for contracted and custom services.
• Validates online tour selection menu for each cruise.
• Performs other related duties as assigned by management

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience.
• Computer skills required:
  • Inventory Software; Microsoft Office Suite; Database Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software
• Other Skills Required:
  • Excellent organizational, leadership, interpersonal communication, and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remains calm and professional in stressful situations.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognizes problems, identifies possible causes, and resolves routine problems.
  • Ability to establish and maintain a professional atmosphere for employees, clients, and customers.
  • Operations experience required.
  • Knowledge of geography is helpful.
  • At least one year of experience required.
  • Ability to analyze the risk, benefit, and impact of decisions on the present and future business environment prior to taking action.
  • Ability to look at situations from several points of view.
  • Advance spreadsheet and computer skills.
  • Ability to work with internal and external senior level executives.
  • Demonstrable competence in team building, development of objectives and goals, and goal accomplishment.
  • Exceptionally strong leadership and management capabilities.
  • May require some travel on an as needed basis

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include: Close vision; Color vision

Department: Reservations

Location: Los Angeles Headquarters Office – Calabasas, CA USA, local California resident & Remote, non-California resident

Reports to: Vice President, Reservations

Position Summary:

This position is primarily responsible for selling the company’s product to travel agencies and direct guests, providing telephone customer support services by performing the following duties.

Duties & Responsibilites:

• Exceeds travel partner expectations through the completion of all reservation and sales-related processes as listed.
• Handles inbound sales lead calls to convert calls into sales.
• Emphasizes salable features, quotes prices, and payment terms.
• Takes payments accurately.
• Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
• Answers questions and recommends corrective services to address customer complaints.
• Overcomes technical and business objections of prospective customers.
• Builds and maintains customer relationships.
• Oversees quality control of bookings to maintain the integrity of product.
• Handles high call volume, navigates system software, and utilizes Outlook.
• Books cruises, generates invoices, and follows up with travel agents and/or direct guests.
• Develops and nurtures relationships with travel agencies and/or direct clients.
• Updates and maintains the reservation database, verifies client information and makes necessary corrections to new and existing bookings.
• Requests air quotes through the in-house Air department.
• Quotes prices and payment terms.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• At least three years of sales and/or customer service experience or a combination of both.
• Computer skills required:
  • Microsoft Office Suite; Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software
• Other Skills Required:
  • Excellent organizational, leadership, interpersonal communication, and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remains calm and professional in stressful situations.
  • Detail-oriented and works effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognizes problems, identifies possible causes, and resolves routine problems.
  • Ability to establish and maintain a professional atmosphere for employees, clients, and customers.
  • Able to work a flexible schedule to include weekends.
  • Good knowledge, preferably through personal experience, of world geography, and foreign countries.
  • Requires a result-oriented sales professional with strong closing skills.
  • Requires domestic and international travel on an as-needed basis.

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move more than 10 pounds
• Specific vision abilities required by this job include: Close vision; Color vision

Department: Air

Location: Los Angeles Headquarters Office - Calabasas CA USA

Reports to: Manager, Air Reservation

Position Summary:

This position is primarily responsible for securing the most cost-effective and convenient air travel arrangements for AmaWaterways’ programs. Key responsibilities include managing daily reports, verifying the accuracy of additional air charges on invoices, and maintaining timely communication with the Manager and Reservation staff.

Duties & Responsibilites:

• Secures air travel using airline block space or free sell, ensuring compliance with cost guidelines.
• Manages assigned sailings for airline schedule changes, bookings, and ticketing.
• Monitors air travel reservations for accuracy and adherence to cost guidelines, adjusts as needed for changes, cancellations, and final ticketing.
• Coordinates with internal departments and customers as necessary for the efficient handling of air reservations.
• Provides assistance during interrupted services such as trip delays, adverse weather conditions, and delayed ship arrivals.
• Oversees air deviations, handles requests for specific airlines, flights, and dates.
• Assists with corporate and crew booking and ticketing when necessary.
• Generates air ticket for confirmed reservations.
• Investigates and resolves debit memo issues related to air travel bookings.
• Manages ticket refunds and lost ticket applications in accordance with established procedures.
• Contributes to the training of co-workers in relevant processes and responsibilities.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Computer skills required:
  • Microsoft Office Suite; Database Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Reservation Software, Phone Software
• Other Skills Required:
  • Excellent organizational, leadership, interpersonal communication, and computer skills.
  • Strong conceptual thinking ability is considered a valuable asset.
  • Demonstrates excellent judgment, discretion, and the ability to manage multiple priorities concurrently, meet deadlines, and handles work-related stress effectively.
  • Displays a friendly, courteous, service-oriented, professional, outgoing, and customer service-focused attitude.
  • Maintains composure and professionalism in high-stress situations.
  • Detail-oriented with the ability to work effectively under pressure while meeting all applicable deadlines.
  • Capable of working independently and productively with minimal supervision.
  • Recognizes problems, identifies possible causes, and resolves routine issues.
  • Proficient in establishing and maintaining a professional atmosphere for employees, clients, and customers.
  • Able to work a flexible schedule, including weekends.
  • Preferably possesses at least two years of air reservation experience.
  • Knowledgeable in world geography.
  • Familiarity with airline policies and procedures.
  • Proficient in the use of Carrier Reservations System (CRS), CRS printers, and a basic understanding of Airline Reporting Corporation (ARC) and/or International Association of Travel Agents Network (IATAN).
  • Competent in CRS and I/I printer functions.

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include: Close vision

Department: Reservations

Location: Los Angeles Headquarters Office - Calabasas CA USA

Position Summary:

This position is primarily responsible for handling the company’s highest level of service issues to ensure our travelers’ escalations are resolved in an efficient and timely manner. Interfaces with all internal and external partners to effectively resolve any service-related issues, while balancing both the needs of the traveler and the business by performing the following duties.

Duties & Responsibilites:

• Handles post-cruise customer service inquiries from traveled guests and travel agents as well as inquiries addressed to Senior Executives, and issues filed with Better Business Bureaus and Attorney General. Represents the company with the utmost professionalism and positive manner.
• Researches, analyzes, and resolves customer (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and creates appropriate resolutions, while maintaining ownership of the issue.
• Interfaces with internal partners (Operations, Reservations, Accounting, etc.) to cull needed data related to customer service issues.
• Researches and analyzes data from various sources (reservation software, Cruise Manager reports, excursion logs, etc.) related to trip issues.
• Resolves post-cruise customer service issues and follows up with guest and travel agent partners to ensure complete satisfaction.
• Escalates specific cases to Manager based on outcome.
• Maintains logs of all customer service issues, feedback, and resolution costs.
• Communicates every opportunity to improve service execution.
• Performs other related duties as assigned by management.

Qualifications:

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Computer skills required:
  • Contact Management Systems; Microsoft Office Suite; Database Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Reservation Software, Phone Software
• Other Skills Required:
  • Displays empathy and understanding when providing responses on behalf of the company
  • Recognizes when to escalate a case for Management’s review.

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include: No special vision requirements

Department: Sales – Group and Charter

Location: Los Angeles Headquarters Office - Calabasas CA USA

Reports to: Group Sales Manager

Position Summary:

This position is primarily responsible for interacting with travel agent partners, guests, and internal departments to ensure excellent service and a high close ratio from our group inquiries by performing the following duties.

Duties & Responsibilites:

• Handles new group inquiries, articulates group policies to travel partners and guests, and cross-sells different itineraries and departure dates.
• Issues group proposals, updates group status, and posts bulk deposits.
• Oversees the administration of groups by assigning a Group Specialist to each new group and monitors their progress.
• Maintains constant and regular communication with group clients.
• Follows up with key group producers and assists Business Development Managers (BDMs) with maintaining relationships and negotiating and closing group deals.
• Provides timely feedback to the Group Sales Manager regarding group sales performance, group inventory, and competitive activities in the area of groups.
• Supports our fast-paced Group Sales Department.
• Serves as a backup to our Reservations Department during peak periods or upon request.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• Bachelor's Degree (BA) from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
• Computer skills required:
  • Contact Management Systems; Microsoft Office Suite; Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Reservation Software, Phone Software

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include: Close Vision

Department: Marketing, Digital Experience

Location: Los Angeles Headquarters Office - Calabasas, CA USA

Reports to: Director, Digital Experience

Position Summary:

The Web Analytics Manager will be the cross-functional lead responsible for unlocking insights into customer behavior across digital experiences, including our website, mobile apps, digital marketing channels, and conversion funnels. This role will design and implement analytics frameworks and methodologies to enable consistent, data-informed decision-making across the organization. This mid-senior role includes providing thought leadership in marketing analytics.

Duties & Responsibilites:

• Analytics Frameworks & Methodologies: Develop and implement standardized analytics frameworks and methodologies to guide the measurement, analysis, and reporting of digital marketing performance.
• Data Strategy & Insights: Dive deep into large data sets to uncover actionable insights about customer behavior, digital engagement, and conversion patterns.
• Cross-Functional Collaboration: Partner with marketing, e-commerce, sales, and IT teams to translate data insights into strategies that improve customer acquisition, engagement, and retention.
• Reporting & Visualization: Develop and deliver robust reporting frameworks using tools like GA4, Tableau, and SimilarWeb. Present findings to stakeholders to drive marketing performance improvements.
• Tools & Technology: Utilize analytics platforms (GA4, SimilarWeb, etc.) and visualization tools (Tableau) to support in-depth reporting and analysis.
• Technical Expertise: Apply SQL and/or Python (if applicable) to conduct advanced data analyses, streamline processes, and improve data accessibility for the team.
• Performance Optimization: Monitor and optimize digital marketing campaigns, e-commerce metrics, and conversion funnels to drive business growth.
• Market Benchmarking: Analyze industry trends and competitors to provide context for internal performance and identify new opportunities.

Supervisory Responsibilities:

• Directly supervises employees within the Digital Experience department.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

• Bachelor's Degree (BA) from four-year college or university in Marketing, Data Science, Business, or a related field. Advanced degrees are a plus.
• Five or more years of experience in marketing analytics, digital analytics, or a related role.
• Computer skills required:
  • Accounting Software; Contact Management Systems; Development Software; Inventory Software; Microsoft Office Suite; Project Management Software, Database Software, Design Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software
• Other Skills Required:
  • Demonstrated experience building and implementing analytics frameworks and methodologies.
  • Deep Proficiency with analytics platforms (GA4, Google Tag Manager, BigQuery, SimilarWeb, etc.) and visualization tools (Tableau).
  • Experience managing and mentoring a team of analysts.
  • Experience managing external partners.
  • Strong knowledge of e-commerce metrics and digital marketing strategies.
  • Familiarity with SQL and/or Python for advanced data analysis (preferred but not required).
  • Experience in the travel, luxury, or e-commerce industries is highly desirable.
  • Exceptional analytical and problem-solving skills with a keen ability to translate data into actionable insights.
  • Strong communication and presentation skills, with the ability to convey complex data concepts to non-technical stakeholders.

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Frequently required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include: Close Vision

Department: Marketing

Location: Los Angeles Headquarters Office - Calabasas, CA USA

Reports to: Director, Promotions & Product Marketing

Position Summary:

This position is primarily responsible for collaborating with different marketing channels and departments to ensure promotional offers are built into the company’s reservation system, featured on the website, and communicated broadly. Responsibilities also include maintaining promotional tools and resources, updating client-facing collateral, monitoring product inventory, and impacts of promotional campaigns through reporting.

Duties & Responsibilites:

• Works with Promotions and Revenue Management teams as well as other key stakeholders on promotional campaigns and offers to effectively maximize occupancy.
• Regularly monitors product inventory and communicates the focus and priority on dates of need internally.
• Analyzes and reports on the impact of pricing, promotional offers, offer combinations, and other tactics across all products and channels.
• Partners with key stakeholders and IT to develop promotional offers in the reservations system and regularly monitors and adjusts based on the rate of sale.
• Collaborates with Revenue Management team and Sales to review travel advisor incentive programs, consortia programs, and account-specific promotional campaigns; reports on offer effectiveness.
• Provides monthly dates and prices, including terms and conditions, for promotional flyers and website landing pages; ensures accuracy and deadlines are met.
• Monitors promotion-specific content on the website and reviews marketing and sales collateral for retail pricing and promotional accuracy, including terms and conditions.
• Collaborates with Promotions, Revenue Management, and IT to develop digital/automated tools to monitor inventory and promotions.
• Assists with competitive analysis relating to competitor pricing, policies, promotions, and products.
• Maintains marketing dates and price files, as well as promotional resources utilized across various departments.
• Maintains an effective and insightful communications conduit between the Marketing, Sales, and Reservations/Contact Center departments on all promotional activities.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience
• Computer skills required:
  • Accounting Software ; Inventory Software; Microsoft Office Suite; Project Management Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Reservation Software, Phone Software
• Other skills required:
  • Ability to produce clear reports using appropriate software (example, Excel, PowerPoint, etc.).
  • Excellent attention to detail and can multi-task in a fast-paced environment.
  • Ability to collect, analyze, and interpret business performance data.
  • Excellent written and verbal communication skills.
  • Experience in the travel industry is a plus.

Physical Demands and Work Environment:

• Frequently required to sit
• Frequently required to utilize hand and finger dexterity
• Frequently required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include: Close vision; Color vision

Department: IT

Location: Los Angeles Headquarters Office - Calabasas, CA USA

Reports to: Chief Information Officer

Position Summary:

AmaWaterways is seeking an experienced Senior Manager in data Engineering & Reporting to lead enterprise data strategy, architecture, and analytics solutions. As the gatekeeper of company-wide data, you will drive data integrity, governance, scalability, and insights that empower executive decision-making, operational efficiency, and digital transformation. You will work across IT, Finance, Sales, Operation, and Marketing to develop cloud-first, AI-ready data ecosystems that optimize business intelligence and reporting. The ideal candidate will have deep expertise in Oracle, Microsoft SQL, Salesforce Data Migration, ETL, SSIS solutions, .NET, AWS, Azure, RDS, and Tableau, supporting our growing business needs and digital transformation initiatives.

As the Senior Manager of Data Engineering, you will design, develop, and maintain our data infrastructure, encompassing on-premises and cloud-based solutions, manage partners, and work with business leaders to design effective data-driven reporting solutions. Your expertise in database technologies, ETL processes, Salesforce data migrations, scripting, and reporting will be essential. You will collaborate closely with IT, Finance, Sales, Operations, Marketing, and BI/Analytics teams to deliver data-driven solutions that empower the business.

Duties & Responsibilites:

• Leadership and Strategy:
  • Develop and implement the strategic vision for the enterprise data engineering, reporting, and data warehouse functions.
  • Lead and mentor a team of data professionals and agency partners, fostering a culture of continuous improvement and innovation.
  • Collaborate with senior leadership to align data initiatives with business goals.
• Data Architecture and Warehouse Management:
  • Design, develop, and maintain scalable and high-performance data warehouse architecture across Oracle, Microsoft SQL Server, and cloud platforms (AWS RDS, Azure SQL).
  • Implement best practices for data modeling, storage, and governance to ensure data consistency and accuracy.
  • Manage and optimize Salesforce data migrations, providing seamless integration with CRM, ERP, and other systems.
• Data Engineering and Data Quality:
  • Design and implement optimal real-time and batch processing, ETL/ELT pipelines using SSIS, SQL, and cloud-based tools (e.g., AWS Glue, Azure Data Fabric) to automate data ingestion and transformation.
  • Develop governance and implement processes to ensure data quality, lineage, and validation across all workflows.
• Data Reporting and Dashboard:
  • Develop and manage a comprehensive reporting and analytics framework using Tableau and PowerBI.
  • Provide actionable insights through advanced data analysis and visualization tools.
• Business Impact & KPIs:
  • Ensure data-driven decision-making by designing scalable reporting frameworks that provide timely insights and reduce manual reporting efforts.
  • The reporting and analytics section should emphasize measurable impact, such as:
    • Improved data accessibility for decision-making
    • Reduction in data processing time
    • Cost savings through cloud optimization
• Cloud Integration:
  • Architect and manage data solutions on AWS and Azure, leveraging services such as AWS RDS, Azure SQL, Data Lake, and Data Warehouse solutions.
  • Implement CI/CD pipelines for database and ETL deployments, integrating DevOps best practices.
  • Develop automation scripts using .NET, Python, and PowerShell.
• Data Security & Compliance:
  • Enforce data security, governance, and compliance policies (e.g., SOX, GDPR, PCI-DSS).
  • Implement data encryption, masking, and access control policies.
  • Partner with security teams on audits, vulnerability assessments, and disaster recovery/backup strategies.
• Collaboration & Business Support:
  • Serve as the primary data liaison between IT and business units, ensuring data solutions align with objectives.
  • Collaborate with BI, Analytics, and AI teams to support reporting, dashboards, and advanced analytics initiatives.
  • Support and troubleshoot SQL queries, stored procedures, and data integrity issues.
  • Partner with business units to understand their reporting needs and deliver customized solutions.
• Partner Management:
  • Manage relationships with external vendors, ensuring data solutions align with business requirements, performance expectations, and cost efficiency.

Required Qualifications:

• 8+ years of experience in Data Engineering, Database Administration, ETL development, Marketing Analytics and Reporting, preferably for consumer brands.
• Deep expertise in Oracle, Microsoft SQL Server, AWS RDS, Azure SQL, and cloud-based database services.
• Experience with cloud-based Data Warehousing, Big Data processing, and Data Lakes (e.g., AWS Redshift, Azure Synapse, Snowflake).
• Hands-on experience with Salesforce data migration and integration.
• Strong experience with ETL/SSIS solutions, data integration, and transformation processes.
• Proficiency in .NET, Python, PowerShell, or Terraform for automation and scripting.
• Experience creating enterprise reporting dashboards and specific reports to drive insight-driven decision-making.
• Proven ability to understand business teams' data and reporting needs, create cross-functional priorities, and establish and execute on data reporting roadmap.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work collaboratively in a fast-paced environment.

Preferred Qualifications:

• Knowledge of AI/ML-driven data analytics and predictive modeling.
• Certifications in AWS, Azure, or Microsoft SQL databases.
• Experience with data governance and security best practices.

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include: Close vision; Color vision; ability to adjust focus.

Department: Marketing, Digital Experience

Location: Los Angeles Headquarters Office - Calabasas, CA USA

Reports to: Director, Digital Experience

Position Summary:

The Digital Product Manager will lead the evolution of our digital ecosystem. This mid-senior role will focus on optimizing and expanding our digital platforms to deliver measurable business outcomes, improve user experience, and drive customer engagement. The position will collaborate with cross-functional teams, including IT, marketing, sales, and operations, to define and execute initiatives that align with our strategic goals.

Duties & Responsibilites:

• Digital Strategy Execution: Own the product vision and roadmap for multiple digital platforms – website, mobile app, e-commerce booking engine, and chatbot – to ensure alignment with business objectives.
• Product Development: Draft detailed Product Requirement Documents (PRDs) and user stories, defining features and functionalities to meet customer needs and business priorities.
• Cross-Functional Collaboration: Partner with IT, design, content, and marketing teams to drive initiatives from conception to implementation. Ensure alignment between technical feasibility and business requirements.
• Data-Driven Decision-Making: Leverage analytics tools to gather customer insights, identify trends, and evaluate platform performance. Use data to inform product enhancements and optimize the user journey.
• E-commerce Optimization: Lead efforts to improve conversion rates, increase revenue per transaction, and enhance the overall digital shopping experience.
• User Experience Focus: Advocate for user-centric design principles across all digital touchpoints, working closely with UX/UI designers to deliver intuitive and seamless interfaces.
• Project Management: Manage timelines, budgets, and deliverables for assigned projects, ensuring adherence to milestones and quality standards.
• Stakeholder Communication: Serve as the primary point of contact for digital product-related inquiries, providing regular updates on progress and results to key stakeholders.
• Market Trends: Stay informed on industry trends and emerging technologies in e-commerce, travel, and hospitality to identify opportunities for innovation.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• Bachelor’s degree in business, marketing, computer science, or a related field
• 3-5 years of experience in product management, preferably within the e-commerce or travel/hospitality industries
• Computer skills required:
  • Accounting Software; Contact Management Systems; Development Software; Inventory Software; Microsoft Office Suite; Project Management Software, Database Software, Design Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software
• Other skills required:
  • Proven track record of leading cross-functional teams and delivering successful digital products.
  • Strong proficiency in drafting Product Requirement Documents (PRDs) and user stories.
  • Solid understanding of e-commerce platforms, analytics and experimentation tools (e.g., Google Analytics, Microsoft Clarity, Optimizely), and content management systems (CMS).
  • Data-driven mindset with the ability to translate complex data into actionable insights.
  • Exceptional communication and organizational skills, with a keen ability to manage multiple projects simultaneously.
  • Experience with agile development methodologies is a plus.
  • Passion for creating exceptional digital experiences and a strong customer-first perspective.

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Frequently required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include: Close vision; Color vision

Department: Marketing, Digital Experience

Location: Los Angeles Headquarters Office - Calabasas, CA USA

Reports to: Director, Digital Experience

Position Summary:

The Website Quality Control Specialist must demonstrate strong attention to detail and exceptional organizational skills to effectively perform their responsibilities. This role plays a critical part in ensuring the AmaWaterways.com website and its international counterparts maintain the highest standard of accuracy, functionality, and timeliness. The position will audit and review website content and performance, verify the implementation of promotional offers, and collaborate closely with cross-functional teams to ensure the website delivers an exceptional user experience.

Duties & Responsibilites:

• Audit website content regularly to ensure accuracy, consistency, and proper formatting across all pages, including cruise itineraries, pricing, and promotional offers.
• Test website functionality, including links, forms, navigation, and interactive elements, to ensure an optimal user experience.
• Ensure timely implementation and removal of promotional offers, seasonal updates, and other time-sensitive content.
• Coordinate with the marketing team to verify the alignment of web content with promotional campaigns and brand guidelines.
• Collaborate with IT and development teams to identify and resolve website bugs or performance issues.
• Work with sales and revenue management teams to validate pricing and inventory information on the website.
• Monitor and maintain adherence to SEO best practices across web pages.
• Document and report quality control findings, including errors, inconsistencies, or issues, and track resolutions.
• Support the uploading and maintenance of content using the company’s content management system (CMS).
• Assist in basic HTML edits and troubleshooting when needed.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• Bachelor’s Degree (BA) from a four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience
• Computer skills required:
  • Accounting Software; Contact Management Systems; Development Software; Inventory Software; Microsoft Office Suite; Project Management Software, Database Software, Design Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software
• Other skills required:
  • Basic understanding of HTML and experience working with CMS platforms.
  • Strong attention to detail and organizational skills.
  • Excellent communication and collaboration skills; ability to work effectively with cross-functional teams.
  • Ability to manage multiple tasks and deadlines in a fast-paced environment.
  • Familiarity with website analytics and SEO principles is a plus.
  • Passion for luxury travel, hospitality, or e-commerce is a bonus.

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Frequently required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include: Close vision; Color vision

Department: Reservations

Location: Los Angeles Headquarters Office - Calabasas, CA USA

Reports to: Manager, Group Reservations

Position Summary:

This position is primarily responsible for coordinating and overseeing the selling of the product to Travel Agencies, Tour Operators, groups (10 guests or more), and Free Independent Traveler (FIT) guests by performing the following duties.

Duties & Responsibilites:

• Leadership and Strategy:
  • Exceeds travel partner and guest expectations through the completion of all reservation and sales related processes as listed.
  • Performs other related duties as assigned by management.
  • Responsibilities for Group Bookings
    • Initiates contact with assigned group producers to explain booking procedures, booking policies, payment terms, and intake special requests.
    • Manages Group files/accounts including creating and maintaining the group master account.
    • Maintains relationship with travel agencies/group producer including monthly follow-up calls to assess sales momentum and respond to client needs.
    • Creates and maintains individual reservations within the group master account.
    • Intakes all group special and custom requests and coordinate their fulfillment with the Operations department.
    • Manages group inventory including, but not limited to, allocating, releasing, and blocking cabins in the reservations system and escalates inventory challenges to the Group Sales Manager and Vice President, Reservations.
    • Collects and processes group payments and allocates said payments to the associated bookings and group master accounts.
    • Keeps detailed financial records of all revenues and costs related to assigned groups including providing detailed financial summary to the client.
    • Requests group airfare and custom hotel/land arrangements.
    • Coordinates and interfaces with the Marketing department to facilitate client requests for promotional collateral.
    • Coordinates with the Information Technology (IT) department for account productivity reports and for assistance with system issues.
    • Communicates new promotions to assigned travel partners and accounts.
    • Attends consumer and trade shows as needed.
    • Depending on call volume, Group Specialists may need to assist with FIT calls.
  • Responsibilities for FIT Bookings
    • Handles inbound sales calls and works to convert calls into sales whenever possible.
    • Emphasizes saleable features, quotes prices, and payment terms.
    • Collects and processes payments.
    • Requests air quotes, hotel extra nights, and other client special requests with the appropriate internal department.
    • Makes outbound lead follow-up calls to potential and exiting customers, by telephone and e-mail, to qualify leads and sell products.
    • Answers questions and recommends appropriate products to fulfill customer needs.
    • Ensures quality control of bookings to maintain the integrity of the product and to fulfill client needs.
    • Handles high call volume, navigates system software, and utilizes relevant internal tools.
    • Books cruises, generates invoices, and follows up with travel agents and/or direct guests.
    • Develops and nurtures relationships with travel agencies and/or direct clients.
    • Verifies client information in the reservations database and requests updates to the database when necessary.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience
• Computer skills required:
  • Microsoft Office Suite; Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software
• Other skills required:
  • Excellent organizational, leadership, interpersonal communication, and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remains calm and professional in stressful situations.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognizes problems, identifies possible causes, and resolves routine problems.
  • Ability to establish and maintain a professional atmosphere for employees, clients, and customers.
  • Ability to communicate financial concepts and financial transaction data to travel partners and guests.
  • Able to work a flexible schedule to include weekends.
  • Knowledge of geography is helpful.
  • At least two years of directly applicable experience required or three years of sales and/or customer service experience or a combination.
  • May require some travel on an as needed basis.

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Frequently required to sit
• Frequently required to utilize hand and finger dexterity
• Frequently required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include: Close vision; Color vision

Department: Sales

Candidate must live in their territory of: DC, DE, MD, PA and WV

Location: Upper MidWest

Reports to: Director, Field Sales

Position Summary:

This position is primarily responsible for maintaining and servicing current accounts and advisors while mining for new business for the company, by creating and maintaining good customer relations. This role is also responsible for providing accounts and advisors with industry knowledge, counseling, marketing, and selling of company products by performing the following duties.

Duties & Responsibilites:

• Generates sales from retail agencies, travel advisors, wholesalers, and others, generating both FIT, Group, Part Charter, and Charter business in the assigned territory.
• Develops lasting and meaningful relationships with travel agencies and advisors throughout the assigned region.
• Develops new business opportunities and maintains and enhances relationships with all new and existing customers assigned.
• Achieves established revenue goals within budget.
• Oversees all sales of company products through face-to-face contact, mailings, telemarketing projects, group training seminars, product presentations, and trade shows focused on current and prospective travel agents, consortia, group contracts, and tour organizers.
• Delivers timely customer service to all product inquiries, collateral, and co-op requests.
• Initiates activities to motivate travel advisors to sell AmaWaterways products.
• Gives, receives, and analyzes information, formulates work plans, prepares written materials, and articulates goals and action plans.
• Exhibits strong negotiation skills.
• Counsels and sells all appropriate company programs, products, and services to assigned customer base.
• Communicates with management as required or needed.
• Strives to attain all goals and objectives as outlined by management.
• Maintains a regular call schedule, with daily customer contact, and manages the territory assigned to enhance sales and profitability of the company.
• Markets new programs, instructs customers on industry or company changes, as well as training on new products.
• Provides management with field knowledge and examples of competitive programs, services, sales techniques, and products to enhance our company offerings.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• Bachelor's Degree (BA) from a four-year college or university or equivalent, or four to ten years of related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses, and registrations required:
  • Valid driver's license and acceptable motor vehicle record
• Computer skills required:
  • Contact Management Systems; Microsoft Office Suite; Database Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software
• Other Skills Required:
  • Excellent organizational, leadership, interpersonal communication, and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remains calm and professional in stressful situations.
  • Detail-oriented and works effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognizes problems, identifies possible causes, and resolves routine problems.
  • Ability to establish and maintain a professional atmosphere for employees, clients, and customers.
  • Able to work a flexible schedule to include weekends and evenings to cover trade events and sales presentations.
  • Excellent presentation skills and public speaking skills.
  • Demonstrated ability to forecast sales.
  • Must understand and follow implicit instructions and react favorably in all work situations.
  • Must be adaptable and flexible in dealing with a variety of personalities and is frequently called upon to handle difficult situations.
  • Must be able to handle conflict and represent the company in a professional manner.
  • May require some travel on an as-needed basis.

Physical Demands and Work Environment:

• Continually required to stand
• Continually required to walk
• Frequently required to sit
• Continually required to utilize hand and finger dexterity
• Frequently required to climb, balance, bend, stoop, kneel, or crawl
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 50 pounds / frequently lift and/or move up to 25 pounds / continually lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include: Close vision; Color vision; ability to adjust focus

Department: Sales

Candidate must live in their territory of: AZ, CO, NM, UT

Location: Southwest

Reports to: Director, Field Sales

Position Summary:

This position is primarily responsible for maintaining and servicing current accounts and advisors while mining for new business for the company, by creating and maintaining good customer relations. This role is also responsible for providing accounts and advisors with industry knowledge, counseling, marketing, and selling of company products by performing the following duties.

Duties & Responsibilites:

• Generates sales from retail agencies, travel advisors, wholesalers, and others, generating both FIT, Group, Part Charter, and Charter business in the assigned territory.
• Develops lasting and meaningful relationships with travel agencies and advisors throughout the assigned region.
• Develops new business opportunities and maintains and enhances relationships with all new and existing customers assigned.
• Achieves established revenue goals within budget.
• Oversees all sales of company products through face-to-face contact, mailings, telemarketing projects, group training seminars, product presentations, and trade shows focused on current and prospective travel agents, consortia, group contracts, and tour organizers.
• Delivers timely customer service to all product inquiries, collateral, and co-op requests.
• Initiates activities to motivate travel advisors to sell AmaWaterways products.
• Gives, receives, and analyzes information, formulates work plans, prepares written materials, and articulates goals and action plans.
• Exhibits strong negotiation skills.
• Counsels and sells all appropriate company programs, products, and services to assigned customer base.
• Communicates with management as required or needed.
• Strives to attain all goals and objectives as outlined by management.
• Maintains a regular call schedule, with daily customer contact, and manages the territory assigned to enhance sales and profitability of the company.
• Markets new programs, instructs customers on industry or company changes, as well as training on new products.
• Provides management with field knowledge and examples of competitive programs, services, sales techniques, and products to enhance our company offerings.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• Bachelor's Degree (BA) from a four-year college or university or equivalent, or four to ten years of related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses, and registrations required:
  • Valid driver's license and acceptable motor vehicle record
• Computer skills required:
  • Contact Management Systems; Microsoft Office Suite; Database Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software
• Other Skills Required:
  • Excellent organizational, leadership, interpersonal communication, and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remains calm and professional in stressful situations.
  • Detail-oriented and works effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognizes problems, identifies possible causes, and resolves routine problems.
  • Ability to establish and maintain a professional atmosphere for employees, clients, and customers.
  • Able to work a flexible schedule to include weekends and evenings to cover trade events and sales presentations.
  • Excellent presentation skills and public speaking skills.
  • Demonstrated ability to forecast sales.
  • Must understand and follow implicit instructions and react favorably in all work situations.
  • Must be adaptable and flexible in dealing with a variety of personalities and is frequently called upon to handle difficult situations.
  • Must be able to handle conflict and represent the company in a professional manner.
  • May require some travel on an as-needed basis.

Physical Demands and Work Environment:

• Continually required to stand
• Continually required to walk
• Frequently required to sit
• Continually required to utilize hand and finger dexterity
• Frequently required to climb, balance, bend, stoop, kneel, or crawl
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 50 pounds / frequently lift and/or move up to 25 pounds / continually lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include: Close vision; Color vision; ability to adjust focus