Employment Opportunities

• Territories: Inland Empire, Orange County, San Diego County, Imperial County, Hawaii
• Department: Sales – Field
• Reports to: Director, Field Sales

Summary:

This position is primarily responsible for maintaining and servicing current customers and securing new customers for the company, by creating and maintaining good customer relations. This role is also responsible for providing customers with industry knowledge, counseling, and the marketing and selling of company products by performing the following duties.

Essential duties and responsibilities include, but are not limited to the following:

• Generates sales from travel agents, wholesalers and group customers in the assigned territory.
• Develops strong relationships with travel agencies throughout the assigned region.
• Develops new business opportunities, maintains and enhances relationships with all new and existing customers assigned.
• Achieves established revenue goals within budget.
• Oversees all sales of company products through face-to-face contact, mailings, telemarketing projects, group training seminars, product presentations and trade shows focused on current and prospective travel agents, consortia and group contracts and tour organizers.
• Delivers timely customer service to all product inquiries, collateral and co-op requests.
• Initiates activities to motivate travel agents to sell AmaWaterways products.
• Gives, receives, and analyzes information, formulates work plans, and prepares written materials, and articulates goals and action plans.
• Exhibits strong negotiation skills.
• Counsels and sells all appropriate company programs, products, and services to assigned customer base.
• Communicates with management as required or needed.
• Strives to attain all goals and objectives as outlined by Director.
• Maintains a regular call schedule, with daily customer contact, and manages the territory assigned to enhance sales and profitability of the company.
• Markets new programs, and instructs customers on industry or company changes, as well as, training of new products.
• Provides management with field knowledge and examples of competitive programs, services, sales techniques, and products to enhance our company offerings.
• Performs other duties as requested.

Other skills, abilities, qualifications:

• Excellent organizational, leadership, interpersonal communication and computer skills.
• Clear and conceptual thinking ability is a plus.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Remains calm and professional in stressful situations.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively with minimum supervision.
• Recognizes problems, identifies possible causes and resolves routine problems.
• Ability to establish and maintain professional atmosphere for employees, clients and customers.
• Able to work a flexible schedule to include weekends and evenings to cover trade events and sales presentations.
• Excellent presentation skills and public speaking skills.
• Demonstrated ability to forecast sales.
• Must understand and follow implicit instructions, and react favorably in all work situations.
• Must be adaptable and flexible in dealing with a variety of personalities, is frequently called upon to handle difficult situations.
• Must be able to handle conflict and represent company in a professional manner.
• May require some travel on an as needed basis.

• Department: Air
• Reports to: Director, Air Development
• Location: Head Office (Calabasas, CA, USA)

Summary
This position is primarily responsible for booking the lowest and the most convenient air ticket for all of AmaWaterways’ programs; running assigned daily reports; ensuring that all additional air charges are accurate and correctly reflect on invoice: and communicating in timely manner with the Director and Reservation staff by performing the following duties.

Essential duties and responsibilities include, but are not limited to the following:

• Secures air using airline block space or free sell and adheres to all cost guidelines.
• Works assigned sailings for airline schedule changes, booking, and ticketing.
• Monitors air travel reservations for accuracy and cost guidelines, and adjusts as needed for changes, cancellations, and final ticketing.
• Interacts with internal departments and customers as necessary for coordination of air reservations
• Assists with interrupted services in instances of trip delay, weather, and delayed ship.
• Oversees air deviations including requests for specific airlines, flights, and dates.
• Assists with corporate and crew booking and ticketing when necessary.
• Generates air tickets.
• Researches and resolves debit memo issues.
• Oversees ticket refunds and lost ticket applications.
• Assists with training co-workers.
• Assists with other duties assigned by Supervisor, Director, or Vice President.

Other skills, abilities, qualifications:

• Excellent organizational, leadership, interpersonal communication and computer skills.
• Clear and conceptual thinking ability is a plus.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Remain calm and professional in stressful situations.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively with minimum supervision.
• Recognize problems, identify possible causes and resolve routine problems.
• Ability to establish and maintain professional atmosphere for employees, clients and customers.
• Able to work a flexible schedule including weekends.
• At least two years experience preferred.
• Knowledge of world geography.
• Familiar with airline policies and procedures.
• Knowledge of Carrier Reservation System (CRS), CRS’ printers, basic understanding of Airline Reporting Corporation (ARC) and/or International Association of Travel Agents Network (IATAN).
• Knowledge of CRS and I/I printer functions.

• Department: Operations
• Reports to: Vice President, Operations
• Location: Head Office (Calabasas, CA, USA)

Position Summary

This position is primarily responsible for coordinating and overseeing the successful operation of one or more ships through the flow of information to Hotels, Ground Suppliers, and European Staff and internally with group and sales agents by performing the following duties.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Work to a set Calendar of tasks for day to day operations.
• Maintains hotel blocks, releases and requests space, including extra nights and upgrades.
• Run reports.
• Creates accurate manifests to convey appropriate cruise information and sends to necessary suppliers, utilizing the reservation system.
• Confirms services with ground suppliers through monthly updating of passenger numbers.
• Maintains costing sheets per departure for costing control.
• Generates, compiles, packages and sends customer final documents.
• Works with the Group Department to ensure all groups run smoothly.
• Coordinates any requests for custom services, in a timely manner and quote pricing to the end-user.
• Answers operations questions from Group and FIT Departments.
• Works with the Air Department to ensure air tickets are issued in time and accurately.
• Negotiates with suppliers for contracted and custom services.

Expected Standards:

• Quality control through the accurate reporting of data to suppliers – either confirming services and passenger numbers or through accurate information on manifests and emails.
• Control costs through managing confirmed services.

Other skills, abilities, qualifications, and minimum requirements:

• Excellent organizational, leadership, interpersonal communication and computer skills.
• Clear and conceptual thinking ability is a plus.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Remain calm and professional in stressful situations.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively with minimum supervision.
• Recognize problems, identify possible causes and resolve routine problems.
• Ability to establish and maintain professional atmosphere for employees, clients, and customers.

Other Qualifications:

• Operations (cruise) experience required.
• Knowledge of geography is helpful.
• At least one (1) year of experience required.
• Ability to analyze the risk, benefit, and impact of decisions on the present and future business environment prior to taking action.
• Ability to look at situations from several points of view.
• Advanced spreadsheet and computer skills.
• Ability to work with internal and external senior level executives.
• Demonstrable competence in team building, development of objectives and goals, and goal accomplishment.
• Exceptionally strong leadership and management capabilities.

• Department: Operations
• Reports to: Vice President, Operations
• Location: Head Office (Calabasas, CA, USA)

Summary:

This position is primarily responsible for managing an assigned Product or geographical area, cruises, land, and custom land. This position will also be responsible for collaborating with suppliers and internal departments to ensure a high standard of product delivery and customer satisfaction, while maximizing company profitability and increasing sales to enhance the company share in the market by performing the following duties.

Essential duties and responsibilities include, but are not limited to the following:

• Manages day-to-day process of product.
• Oversees the assigned Product on a daily basis; liaises with suppliers, department managers, operations team and reports results on a weekly basis.
• Provides product development input based on customer and market feedback and conditions.
• Prepares product development objectives and schedules for all phases of product development and introduction to market.
• Works with Sales and Marketing to provide Product support, training, and to ensure timely product updates to Reservations, Marketing and Sales teams.
• Conducts marketing analysist to develop product definitions.
• Negotiates contracts; builds relationships with suppliers and vendors increasing profitability.
• Manages the quality control process to ensure high standard of Product delivery.
• Runs reports to manage inventory of ship and land product.
• Coordinates technical product development, estimates of potential profits, and release to production.
• Maintains profit and loss statements per departure and reports on data.
• Participates in overall product strategy, research and development requirements, and manufacturing coordination for new and emerging products.
• Analyzes historic data and forecasts the potential demand.
• Provides technical expertise and training to other department in support of product development.
• Maintains a high degree of communication, cooperation and coordination in accordance with departmental goals.
• Develops and maintains prioritized list of customer and market requirements for product.
• Coordinates and develops marketing, sales, operations, and financial plans for product.
• Provides financial and sales justification for product selection and definition.
• Maintains communications and contacts to collect and analyze technical, financial, schedule, and sales information for product.
• Conducts market research and identifies and tracks market trends in company’s industry.
• Produces competitive analysis materials comparing product with its key competitors.
• Manages group bookings and negotiates the most cost effective pricing with the suppliers.
• Creates and plans custom packages for groups.

Other Qualifications:

• Able to work a flexible schedule to include weekends.
• Extensive travel experience.
• Must have at least two (2) years’ experience as a Product Manager for a European River Cruise Line or Tour Operator.
• At least two (2) years’ experience.
• Proven ability to influence cross-functional teams without formal authority.
• Prior experience working for a commercially successful, medium, rapid growth company.
• Experience delivering high quality of products with the required features and functionality on time and within budget.
• May require some travel on an as needed basis.

If you do not have previous River Cruise, or Tour Operator experience and are still interested in working for Amawaterways as a Product Manager. Positions as Operations Coordinators are available, which can lead to advancement as a Product Manager, for the successful candidate, over time.

• Location: Onboard

Job Summary:

• Offers daily onboard/onshore session, such as morning stretches, active walks, core strengthening, Thera-Band exercises.
• Offers one-on-one classes.
• Offers educational talks.
• Responsible for the cleaning of the gym area.
• Helps with the bike setup and join the bike tours as backup guide.
• Takes part in formal dinners in the Main Restaurant with guests.
• Hospitality desk hours.

Job Requirements:

• Qualification as personal trainer or group exercise instructor, preferably for Yoga, Pilates, Thai chi, or any other “unique” trade to offer extra classes.
• Fluent in English.
• Kind and warm personality.
• Team spirit, resilience and high sense of responsibility.
• Flexibility and willingness to learn.
• Strong communication, listening, and motivational skills.
• Maintains a positive exercise experience.
• Physically fit.
• Excellent organizational skills.
• Customer service oriented.
• Basic knowledge of anatomy.
• At least two years of experience.
• Must have a current First Aid certification.

Residence Permit: EU/EFTA