Employment Opportunities

Summary

This position is primarily responsible for providing analysis and reporting of revenue and vessel inventory based on initiatives around pricing, promotional offers, and other tactics; measures the success of promotional campaigns implemented in all markets; collaborates with Marketing, Finance, and IT to develop and automate reporting that will be used regularly to make informed decisions; and aligns strategic plans with Marketing and Sales to ensure increased revenue and ship guest count.

Essential Duties And Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.

• Manages retail marketing team and works closely with key executive team members to ensure alignment and focus on company revenue and inventory management.
• Analyzes and reports on impact of pricing, promotional offers, offer combinations, and other tactics across all product and channels.
• Drives continuous improvement of policies and processes as well as the enhancement and creation of reports, metrics, and tools utilizing programs such as Tableau and Salesforce.
• Develops and manages monthly reporting that details progress toward filing inventory capacity across all products.
• Leads weekly revenue meeting with senior leadership, Sales, and Marketing to report performance, identifies revenue opportunities, and creates strategies based on demand patterns to increase revenue.
• Responsible for competitive analysis relating to competitor pricing, policies, promotions, and product.
• Regularly monitors product inventory and communicates the focus and priority on dates of need internally.
• Assist with deployment optimization by reviewing market demand, industry capacity, revenue potential, and costs.
• Collaborates cross-functionality with Finance, Sales, Marketing, and other key stakeholders to identify ticket revenue and ticket yield improvement opportunities.
• Works closely with Sales and Marketing to understand demand generating activities, effectiveness of promotions, and manages discounts and tactical pricing.
• Collaborates with different marketing channels and departments, such as IT and Reservations, to ensure promotional offers are distributed properly.
• Partners with key stakeholders and IT to develop promotional offers in reservation system and regularly monitors and adjusts based on rate of sale.
• Monitors website and reviews marketing and sales collateral for retail pricing and promotional accuracy, including terms and conditions.
• Liaises with Operations, Product Managers, and IT to ensure new products and season are built in reservation system and presented accurately in all channels.
• Maintains marketing dates and prices files.
• Maintains an effective and insightful communications conduit between Marketing department and Contact Center/Reservations department on all promotional activities.

Accountability: Carries out responsibilities in accordance with the organization’s policies and applicable laws.

Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

• Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
• Design - Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflicts, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

Leadership

• Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers.
• Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services; continually works to improve supervisory skills.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization

• Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
• Diversity - Demonstrates knowledge of Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Strategic Thinking - Develops strategies to achieve organizational goals; understands organization’s strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Self-management

• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decisionmaking process; makes timely decisions.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follow through on commitments.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others’ attention.

Business Related Contacts: Internal departments and travel agents

Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience: Bachelor’s Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.

Language Skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Computer Skills:To perform this job successfully, an individual should have knowledge of and be proficient in: Contact Management Systems, Database Software, Design Software, Development Software, Human Resource Systems, Internet Software, Inventory Software, Project Management Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software.

Other Qualifications, Knowledge, And Skills:

• Three years or more experience in leading an analytical team.
• Five years of previous experience with Revenue Management, Finance, Sales, and/or Marketing preferred. Previous experience in implementing system enhancement and decision-making tools preferred.
• Demonstrated experience in project management.
• Strong ability to think creatively on strategy, innovating on conventional processes and practice.
• Ability to produce clear reports using appropriate software (example, Excel, PowerPoint, etc.).
• Demonstrated natural curiosity to understand business performance and the “why” behind business results.
• Excellent attention to detail and can multi-task in a fast-paced environment.
• Experience in the travel industry a plus.
• SQL query writing, advanced proficiency.
• Experience data mapping, report building within multiple systems.
• Google Analytics experience.
• Design experience for Tableau reporting a plus.
• Data modeling experience a plus.
• Demonstrated aptitude for problem solving and problem identification.
• Ability to collect, analyze, and interpret business performance data.
• Ability to structure logically quantitative analysis of complex issues.
• Superior written and verbal communication skills.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is occasionally required to walk; stoop, kneel, crouch, or crawl. The employee is frequently required to stand; reach with hands and arms. The employee is continually required to sit; use hands to finger, handle, or feel; talk or hear.

The employee must frequently lift and/or move up to 10 pounds. The employee must occasionally lift and/or move up to 45 pounds.

Specific vision abilities required by this job include close vision and color vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Please send your resumes to michal@amawaterways.com.

Position Summary

This position is primarily responsible for selling the company’s Product to Travel Agencies and direct guests, providing telephone customer support services by performing the following duties.

Essential duties and responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.

• Exceeds travel partner and guest expectations through the completion of all reservation and sales related processes as listed.
• Handles inbound sales lead calls to convert calls into sales.
• Emphasizes salable features, quotes prices, and payment terms.
• Takes payments accurately.
• Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
• Answers questions and recommends corrective services to address customer complaints.
• Overcomes technical and business objections of prospective customers.
• Builds and maintains customer relationships.
• Oversees quality control of bookings to maintain integrity of product.
• Handles high call volume, navigates system software, and utilizes Outlook.
• Books cruises, generates invoices and follows up with travel agents and/or direct guests.
• Develops and nurtures relationships with travel agencies and/or direct clients.
• Updates and maintains the reservation data base and verifies client information and makes necessary corrections to new and existing bookings.
• Requests air quotes through in-house air department.
• Quotes prices and payment terms.

Accountability: Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include efficient and timely response to each travel agent and guest call, accurate recording of information and order taking.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

• Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well independently and in group problem solving situations; uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Leadership

• Leadership - Accepts feedback from others.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization

• Business Acumen - Understands business implications of decisions; displays orientation to profitability.
• Cost Consciousness - Contributes to profits and revenue; conserves organizational resources.
• Diversity - Shows respect and sensitivity for cultural differences.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity.

Self-management

• Judgment - Exhibits sound and accurate judgment.
• Motivation - Demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.

Self-management

• Operations Coordinators - Coordination and planning of specific client requests - ongoing/ often daily
• Air Department - obtaining air schedule - daily
• Accounting - Handles all Payments/Credit processing.
• Information Technology (IT) Department– reporting reservation system errors - as required and escalating when not resolved in a timely fashion
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Safety And Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work.

Business Related Contacts:

• Operations Coordinators - Coordination and planning of specific client requests -ongoing/ often daily
• Air Department - obtaining air schedule - daily
• Accounting - Handles all Payments/Credit processing.
• Information Technology (IT) Department– reporting reservation system errors - as required and escalating when not resolved in a timely fashion

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience: High School Diploma or equivalent; or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence in a professional manner while demonstrating business ethic and customer service. Ability to speak clearly and effectively via telephone, in person and before groups of customers or employees of the organization.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, by adding, subtracting, multiplying and dividing.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: To perform this job successfully, an individual should have knowledge and application of: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); and Presentation Software (PowerPoint), and Reservation Software.

Other Skills And Abilities:

• Excellent organizational, leadership, interpersonal communication, and computer skills.
• Clear and conceptual thinking ability is a plus.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Remains calm and professional in stressful situations.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively with minimum supervision.
• Recognizes problems, identifies possible causes, and resolves routine problems.
• Ability to establish and maintain professional atmosphere for employees, clients, and customers.

Other Qualifications:

• Able to work a flexible schedule to include weekends.
• Good knowledge, preferably through personal experience, of world geography, foreign countries.
• At least three (3) years of sales and/or customer service experience or a combination of both.
• Requires a result-oriented sales professional with strong closing skills.
• Requires domestic and international travel on an as needed basis.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision and color vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Please send your resumes to johntellez@amawaterways.com.

Position Summary

This position is primarily responsible for selling the company product to direct guests and providing telephone customer support services by performing the following duties.

Essential duties and responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.

• Exceeds guest expectations through the completion of all reservation and sales related processes as listed.
• Answers questions and recommends corrective services to address customer complaints.
• Oversees quality control of bookings to maintain integrity of product.
• Books cruises, generates invoices and follows up with direct guests from the time of inquiry to post-sale.
• Updates and maintains the reservation database and verifies client information and makes necessary corrections to new and existing bookings.
• Quotes prices and payment terms.
• Promotes sales to direct consumers by initiating outbound calls, acts on leads and/or prospects in order to identify travel needs, presents AmaWaterways products, articulates points of differentiation and makes travel recommendations using a prescribed sales process.
• Uses effective sales techniques, including qualifying, cross-selling, up-selling and value communication to ensure high sales conversion.
• Pre-qualifies consumers to identify any existing or preferred travel agency relationships and partner with those travel agencies to close the sale and allocate credit to the travel agency.
• Builds rapport and long-term relationships with customers by understanding heir motivation, expectations, and needs. Delivers on commitments in a timely fashion, removes barriers to closing sales and ensures exceptional customer experiences. Throughout time, proactively and consistently seeks opportunities to promote and sell AmaWaterways vacations based on the customer’s travel history and needs.
• Excels in customer service through frequent, and relevant, pre- and post-cruise customer engagement using our prescribed service process.
• Works with other departments to assist customers in securing accurate information and fulfilling customer requests and inquiries in an efficient and timely manner.
• Acquires in-depth company, industry, and destination knowledge in order to articulate cruise product features, benefits, pricing, and competitive differences.
• Multitasks particularly in the use of multiple database systems and computer-based resources including Salesforce, Seaware, and SharePoint.
• Displays and projects a positive company image at all times.

Accountability: Carries out responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include efficient and timely response to each travel agent and guest call, accurate recording of information and order taking.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

• Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.
• Design - Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflicts, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale an

Leadership

• Visionary Leadership - Displays passion and optimism.
• Leadership - Exhibits confidence in self and others; accepts feedback from others.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization

• Business Acumen - Understands business implications of decisions; displays orientation to profitability.
• Cost Consciousness - Contributes to profits and revenue; conserves organizational resources.
• Diversity - Shows respect and sensitivity for cultural differences.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; supports affirmative action and respects diversity.

Self-management

• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decisionmaking process; makes timely decisions.
• Motivation - Demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follow through on commitments.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work.

Business Related Contacts:

• Operations Coordinators – Coordinates and plans specific client requests – ongoing/often/daily.
• Air Department – Obtains air schedule daily.
• Accounting – Handles all payments/credit processing.
• Information Technology (IT) Department – Reports reservation system errors as required and escalates when not resolved in a timely fashion.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience: One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence in a professional manner while demonstrating business ethic and customer service. Ability to speak clearly and effectively via telephone, in person and before groups of customers or employees of the organization.

Mathematical Skills: AAbility to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Computer Skills: To perform this job successfully, an individual should have knowledge of and be proficient in: Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, In-house Reservation Software.

Other Skills And Abilities:

• Excellent organizational, leadership, interpersonal communication and computer skills.
• Clear and conceptual thinking ability is a plus.
• Excellent judgment and discretion.
• Ability to handle multiple priorities simultaneously, meet deadlines, and handle workrelated stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Remains calm and professional in stressful situations.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively within minimum supervision.
• Recognizes problems, identifies possible causes and resolves routine problems.
• Ability to establish and maintain professional atmosphere for employees, clients, and customers.

Other Qualifications:

• Able to work a flexible schedule including weekends.
• Good knowledge, preferably through personal experience, of world geography, foreign countries.
• At least three years of sales and/or customer service experience or a combination of both.
• Requires a results-oriented sales professional with strong closing skills.
• Requires domestic and international travel on an as needed basis.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision and color vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Please send your resumes to liset@amawaterways.com.

Summary

This position is primarily responsible for managing an assigned Product or geographical area, cruises, land, and custom land. This position will also be responsible for collaborating with suppliers and internally to ensure a high standard of product delivery and customer satisfaction, whilst maximizing company profitability and increasing sales to enhance the company share in the market by performing the following duties.

Essential duties and responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.

• Manages day-to-day process of product.
• Oversees the assigned Product on a daily basis; liaises with suppliers, department managers, operations team and report results on a weekly basis.
• Provides product development input based on customer and market feedback and conditions.
• Prepares product development objectives and schedules for all phases of product development and introduction to market.
• Works with Sales and Marketing to provide Product support, training, and to ensure timely product updates to reservations, marketing and sales teams.
• Conducts marketing analysis to develop product definitions.
• Negotiates contracts; build relationships with suppliers and vendors increasing profitability.
• Manages the quality control process to ensure high standard of Product delivery.
• Runs reports to manage inventory of ship and land product.
• Coordinates technical product development, estimates of potential profits, and release to production.
• Maintains Profit and Loss statements per departure and reports on data.
• Participates in overall product strategy, research and development requirements, development, and manufacturing coordination for new and emerging products.
• Analyzes historic data and forecast the potential demand.
• Provides technical expertise and training to other departments in support of product development.
• Maintains a high degree of communication, cooperation and coordination in accordance with departmental goals
• Develops and maintains a prioritized list of customer and market requirements for product.
• Coordinates and develops marketing, sales, operations, and financial plans for product.
• Provides financial and sales justification for product selection and definition.
• Maintains communications and contacts to collect and analyze technical, financial, schedule, and sales information for product.
• Conducts market research and identifies and tracks market trends in company's industry.
• Produces competitive analysis materials comparing product with its key competitors.
• Manages group bookings and negotiates the most cost effective pricing with the suppliers.
• Creates and plans custom packages for Groups.

Accountability: Maintains cost control through negotiations with the suppliers, quality control through customer feedback and successful product delivery and profitability through increased sales. Responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

• Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.
• Design - Generates creative solutions; uses feedback to modify designs; applies design principles; demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Leadership

• Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
• Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
• Delegation - Matches the responsibility to the person; provides recognition for results.
• Leadership - Accepts feedback from others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization

• Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
• Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Self-management

• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Safety And Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

Business Related Contacts:

• President
• Sales – Department head and/or staff
• Reservations – Daily contact with Department head and/or staff regarding Product
• Marketing – Department head and/or staff

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience: Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: To perform this job successfully, an individual should have knowledge of: Database Software; Internet Software; Spreadsheet Software; Human Resource Systems; Inventory Software; and Word Processing Software.

Other Skills And Abilities:

• Excellent organizational, leadership, interpersonal communication and computer skills.
• Clear and conceptual thinking ability is a plus.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Remain calm and professional in stressful situations.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively with minimum supervision.
• Recognize problems, identify possible causes and resolve routine problems.
• Ability to establish and maintain professional atmosphere for employees, clients and customers.

Other Qualifications:

• Able to work a flexible schedule to include weekends.
• Extensive travel experience.
• At least three (3) years experience
• Proven ability to influence cross-functional teams without formal authority.
• Prior experience working for a commercially successful, medium, rapid growth company.
• Experience delivering high quality of products with the required features and functionality on time and within budget.
• May require some travel on an as needed basis.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Required Assessment: https://www.ondemandassessment.com/link/index/JB-TH81E7IMI?u=1100423

Point of Contact: Ryan Ahern.

Whether on the French Rivers such as Seine or Bordeaux Estuary, the Rhine from Amsterdam to Basel, the lovely Moselle River or the Danube through Germany, Austria, Slovakia, Hungary, Serbia, Croatia, Romania and Bulgaria the Amawaterways Boutique vessels, designed for well-being and relaxation, offers its guests customised service and personal hospitality at the highest level. Be a part of it!

For the fleet of Amawaterways we require Wellness Host who makes every day on the River a fascinating and active experience and which considers the title “premium“ to refer to its own performance.

The language on board with the passengers is English. Therefore, an excellent knowledge of English language is compulsory.

Requested QUALIFICATION and FEATURES

• organizational skills
• Good manners, kindness and cordiality
• Responsibility
• Team spirit and resilience
• flexibility and willingness to learn
• communicative, positive and motivating
• strong service orientation and warm hosts

Qualified Personal Trainer or Group Exercise Instructor certificate/studies is essential!

Basic anatomical knowledge

Extended and every year refreshed First Aid is mandatory

Work Description and Primary Responsibilities:

• Offer a minimum of 4 Sessions (30-45min) but up to 7 per day.
  Base Classes which should be offered by Everyone:Morning stretches, Active Walks, Core Strengthening, Resistance Bands, One on One (if there is a demand)
• One educational talk/lecture
  As well as the Introduction talk for the program at the beginning of the cruise
• Responsible for the cleaning of the Gym Area
• Help with the Bike Setup and assisting in being a Backup Guide on the Tours
• Hospitality desk hours

Are you a European passport holder and interested in becoming part of the AmaWaterways family? Please send your application to selina@amawaterways.com.