Employment Opportunities

Department: Operations

Location: Los Angeles Headquarters Office - Calabasas CA USA

Reports to: Chief Operations Officer

Position Summary:

This position is primarily responsible for coordinating and overseeing the successful operation of one, or more ships through the flow of information to Hotels, Ground Suppliers, and European Staff, and internally with group and sales agents by performing the following duties.

Duties & Responsibilites:

• Works to a set Calendar of tasks for day-to-day operations.
• Maintains hotel blocks and releases and requests space, including extra nights, and upgrades.
• Runs reports.
• Creates accurate manifests to convey appropriate “cruise” information and sends it to necessary suppliers, utilizing the reservation system.
• Confirms services with ground suppliers through monthly updating of passenger numbers.
• Maintains costing sheets per departure for costing control.
• Generates, compiles, packages, and sends customer final documents.
• Works with the Group department to ensure all groups run smoothly.
• Coordinates any requests for custom services, in a timely manner and quote pricing to the end user.
• Answer operations questions from the Reservations (Group and Free Independent Traveler (FIT)) department.
• Works with the Air department to ensure air tickets are issued in time and accurately.
• Negotiates with suppliers for contracted and custom services.
• Validates online tour selection menu for each cruise.
• Performs other related duties as assigned by management

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience.
• Computer skills required:
  • Inventory Software; Microsoft Office Suite; Database Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software
• Other Skills Required:
  • Excellent organizational, leadership, interpersonal communication, and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remains calm and professional in stressful situations.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognizes problems, identifies possible causes, and resolves routine problems.
  • Ability to establish and maintain a professional atmosphere for employees, clients, and customers.
  • Operations experience required.
  • Knowledge of geography is helpful.
  • At least one year of experience required.
  • Ability to analyze the risk, benefit, and impact of decisions on the present and future business environment prior to taking action.
  • Ability to look at situations from several points of view.
  • Advance spreadsheet and computer skills.
  • Ability to work with internal and external senior level executives.
  • Demonstrable competence in team building, development of objectives and goals, and goal accomplishment.
  • Exceptionally strong leadership and management capabilities.
  • May require some travel on an as needed basis

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include: Close vision; Color vision

Department: Sales

Location: Los Angeles Headquarters Office - Calabasas CA USA

Reports to: Chief Sales Officer

Position Summary:

This position is primarily responsible for providing comprehensive personal administrative support and assistance to the Chief Sales Officer. The role entails a wide range of tasks and responsibilities, involving the performance of the following duties.

Duties & Responsibilites:

• Prepares and edits correspondence, communications, presentations, and various documents.
• Independently responds to routine letters and general correspondence.
• Organizes and maintains files, documents, and reference materials.
• Manages and maintains the Chief Sales Officer’s schedules, appointments, and travel arrangements.
• Arranges and coordinates meetings and events for the Chief Sales Officer.
• Records, transcribes, and distributes meeting minutes.
• Monitors, responds to, and distributes incoming communications.
• Screens and prioritizes incoming calls and email messages, determining those requiring immediate attention.
• Coordinates projects involving various levels of internal management and staff.
• Interacts with external clients and represents the Chief Sales Officer at external functions and events.
• Reviews, coordinates, and manages complex schedules, including scheduling meetings, conferences, luncheons, and retreats.
• Collects, compiles, analyzes, develops, and summarizes statistical data and reports, and prepares special reports when necessary.
• Creates agendas, briefings, and other written materials.
• Facilitates communication within and between departments.
• Proactively establish relationships with key internal and external client contacts.
• Reviews and summarizes miscellaneous reports and documents, and prepares outgoing communications as required.
• Collaborates with colleagues to recommend cost-effective methods for completing tasks.
• Manages partnerships and relationships with third parties, including field sales, national accounts, and travel agencies.
• Works closely with the Sales team, to support revenue and market share growth.
• Manages the Executive Travel Calendar and maintains an activity log, including conferences, trade shows, webinars, and calls to ensure proper coverage.
• Ensures timely ordering and shipment of collateral to support various activities throughout the year.
• Manages external account website and online forums.
• Manages Preferred Agreements utilizing DocuSign and files them once fully executed.
• Assists the Sales Department in processing, coding, and logging invoices.
• Logs expenses impacting the overall Sales Budget.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Computer skills required:
  • Contract Management Systems; Microsoft Office Suite; Project Management Software, Database Software, Design Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software, Publisher Software, Customer Retention Management Software
• Other Skills Required:
  • Knowledge of Salesforce and Tableau.
  • Strong organizational and planning skills.
  • Effective communication skills.
  • Proficiency in information gathering and information monitoring.
  • Ability to maintain confidentiality.
  • Keen attention to detail and accuracy.
  • Adaptability and flexibility in work tasks.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion in handling sensitive matters.
  • Ability to manage multiple priorities, meet deadlines, and handle work-related stress.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service-oriented.
  • Maintains a calm and professional demeanor in stressful situations.
  • Works effectively under pressure while meeting all applicable deadlines.
  • Ability to work independently and productively with minimum supervision.
  • Recognizes problems, identifies possible causes, and resolves routine problems.
  • Maintains a professional atmosphere for employees, clients, and customers.

Department: Marketing, Digital Experience

Location: Los Angeles Headquarters Office - Calabasas, CA USA

Reports to: Director, Digital Experience

Position Summary:

The Web Analytics Manager will be the cross-functional lead responsible for unlocking insights into customer behavior across digital experiences, including our website, mobile apps, digital marketing channels, and conversion funnels. This role will design and implement analytics frameworks and methodologies to enable consistent, data-informed decision-making across the organization. This mid-senior role includes providing thought leadership in marketing analytics.

Duties & Responsibilites:

• Analytics Frameworks & Methodologies: Develop and implement standardized analytics frameworks and methodologies to guide the measurement, analysis, and reporting of digital marketing performance.
• Data Strategy & Insights: Dive deep into large data sets to uncover actionable insights about customer behavior, digital engagement, and conversion patterns.
• Cross-Functional Collaboration: Partner with marketing, e-commerce, sales, and IT teams to translate data insights into strategies that improve customer acquisition, engagement, and retention.
• Reporting & Visualization: Develop and deliver robust reporting frameworks using tools like GA4, Tableau, and SimilarWeb. Present findings to stakeholders to drive marketing performance improvements.
• Tools & Technology: Utilize analytics platforms (GA4, SimilarWeb, etc.) and visualization tools (Tableau) to support in-depth reporting and analysis.
• Technical Expertise: Apply SQL and/or Python (if applicable) to conduct advanced data analyses, streamline processes, and improve data accessibility for the team.
• Performance Optimization: Monitor and optimize digital marketing campaigns, e-commerce metrics, and conversion funnels to drive business growth.
• Market Benchmarking: Analyze industry trends and competitors to provide context for internal performance and identify new opportunities.

Supervisory Responsibilities:

• Directly supervises employees within the Digital Experience department.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

• Bachelor's Degree (BA) from four-year college or university in Marketing, Data Science, Business, or a related field. Advanced degrees are a plus.
• Five or more years of experience in marketing analytics, digital analytics, or a related role.
• Computer skills required:
  • Accounting Software; Contact Management Systems; Development Software; Inventory Software; Microsoft Office Suite; Project Management Software, Database Software, Design Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software
• Other Skills Required:
  • Demonstrated experience building and implementing analytics frameworks and methodologies.
  • Deep Proficiency with analytics platforms (GA4, Google Tag Manager, BigQuery, SimilarWeb, etc.) and visualization tools (Tableau).
  • Experience managing and mentoring a team of analysts.
  • Experience managing external partners.
  • Strong knowledge of e-commerce metrics and digital marketing strategies.
  • Familiarity with SQL and/or Python for advanced data analysis (preferred but not required).
  • Experience in the travel, luxury, or e-commerce industries is highly desirable.
  • Exceptional analytical and problem-solving skills with a keen ability to translate data into actionable insights.
  • Strong communication and presentation skills, with the ability to convey complex data concepts to non-technical stakeholders.

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Frequently required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include: Close Vision

Department: IT

Location: Los Angeles Headquarters Office - Calabasas, CA USA

Reports to: Chief Information Officer

Position Summary:

AmaWaterways is seeking an experienced Senior Manager in data Engineering & Reporting to lead enterprise data strategy, architecture, and analytics solutions. As the gatekeeper of company-wide data, you will drive data integrity, governance, scalability, and insights that empower executive decision-making, operational efficiency, and digital transformation. You will work across IT, Finance, Sales, Operation, and Marketing to develop cloud-first, AI-ready data ecosystems that optimize business intelligence and reporting. The ideal candidate will have deep expertise in Oracle, Microsoft SQL, Salesforce Data Migration, ETL, SSIS solutions, .NET, AWS, Azure, RDS, and Tableau, supporting our growing business needs and digital transformation initiatives.

As the Senior Manager of Data Engineering, you will design, develop, and maintain our data infrastructure, encompassing on-premises and cloud-based solutions, manage partners, and work with business leaders to design effective data-driven reporting solutions. Your expertise in database technologies, ETL processes, Salesforce data migrations, scripting, and reporting will be essential. You will collaborate closely with IT, Finance, Sales, Operations, Marketing, and BI/Analytics teams to deliver data-driven solutions that empower the business.

Duties & Responsibilites:

• Leadership and Strategy:
  • Develop and implement the strategic vision for the enterprise data engineering, reporting, and data warehouse functions.
  • Lead and mentor a team of data professionals and agency partners, fostering a culture of continuous improvement and innovation.
  • Collaborate with senior leadership to align data initiatives with business goals.
• Data Architecture and Warehouse Management:
  • Design, develop, and maintain scalable and high-performance data warehouse architecture across Oracle, Microsoft SQL Server, and cloud platforms (AWS RDS, Azure SQL).
  • Implement best practices for data modeling, storage, and governance to ensure data consistency and accuracy.
  • Manage and optimize Salesforce data migrations, providing seamless integration with CRM, ERP, and other systems.
• Data Engineering and Data Quality:
  • Design and implement optimal real-time and batch processing, ETL/ELT pipelines using SSIS, SQL, and cloud-based tools (e.g., AWS Glue, Azure Data Fabric) to automate data ingestion and transformation.
  • Develop governance and implement processes to ensure data quality, lineage, and validation across all workflows.
• Data Reporting and Dashboard:
  • Develop and manage a comprehensive reporting and analytics framework using Tableau and PowerBI.
  • Provide actionable insights through advanced data analysis and visualization tools.
• Business Impact & KPIs:
  • Ensure data-driven decision-making by designing scalable reporting frameworks that provide timely insights and reduce manual reporting efforts.
  • The reporting and analytics section should emphasize measurable impact, such as:
    • Improved data accessibility for decision-making
    • Reduction in data processing time
    • Cost savings through cloud optimization
• Cloud Integration:
  • Architect and manage data solutions on AWS and Azure, leveraging services such as AWS RDS, Azure SQL, Data Lake, and Data Warehouse solutions.
  • Implement CI/CD pipelines for database and ETL deployments, integrating DevOps best practices.
  • Develop automation scripts using .NET, Python, and PowerShell.
• Data Security & Compliance:
  • Enforce data security, governance, and compliance policies (e.g., SOX, GDPR, PCI-DSS).
  • Implement data encryption, masking, and access control policies.
  • Partner with security teams on audits, vulnerability assessments, and disaster recovery/backup strategies.
• Collaboration & Business Support:
  • Serve as the primary data liaison between IT and business units, ensuring data solutions align with objectives.
  • Collaborate with BI, Analytics, and AI teams to support reporting, dashboards, and advanced analytics initiatives.
  • Support and troubleshoot SQL queries, stored procedures, and data integrity issues.
  • Partner with business units to understand their reporting needs and deliver customized solutions.
• Partner Management:
  • Manage relationships with external vendors, ensuring data solutions align with business requirements, performance expectations, and cost efficiency.

Required Qualifications:

• 8+ years of experience in Data Engineering, Database Administration, ETL development, Marketing Analytics and Reporting, preferably for consumer brands.
• Deep expertise in Oracle, Microsoft SQL Server, AWS RDS, Azure SQL, and cloud-based database services.
• Experience with cloud-based Data Warehousing, Big Data processing, and Data Lakes (e.g., AWS Redshift, Azure Synapse, Snowflake).
• Hands-on experience with Salesforce data migration and integration.
• Strong experience with ETL/SSIS solutions, data integration, and transformation processes.
• Proficiency in .NET, Python, PowerShell, or Terraform for automation and scripting.
• Experience creating enterprise reporting dashboards and specific reports to drive insight-driven decision-making.
• Proven ability to understand business teams' data and reporting needs, create cross-functional priorities, and establish and execute on data reporting roadmap.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work collaboratively in a fast-paced environment.

Preferred Qualifications:

• Knowledge of AI/ML-driven data analytics and predictive modeling.
• Certifications in AWS, Azure, or Microsoft SQL databases.
• Experience with data governance and security best practices.

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include: Close vision; Color vision; ability to adjust focus.