Employment Opportunities

• Department: Air
• Reports to: Director, Air Development
• Location: Head Office (Calabasas, CA, USA)

Summary
This position is primarily responsible for booking the lowest and the most convenient air ticket for all of AmaWaterways’ programs; running assigned daily reports; ensuring that all additional air charges are accurate and correctly reflect on invoice: and communicating in timely manner with the Director and Reservation staff by performing the following duties.

Essential duties and responsibilities include, but are not limited to the following:

• Secures air using airline block space or free sell and adheres to all cost guidelines.
• Works assigned sailings for airline schedule changes, booking, and ticketing.
• Monitors air travel reservations for accuracy and cost guidelines, and adjusts as needed for changes, cancellations, and final ticketing.
• Interacts with internal departments and customers as necessary for coordination of air reservations
• Assists with interrupted services in instances of trip delay, weather, and delayed ship.
• Oversees air deviations including requests for specific airlines, flights, and dates.
• Assists with corporate and crew booking and ticketing when necessary.
• Generates air tickets.
• Researches and resolves debit memo issues.
• Oversees ticket refunds and lost ticket applications.
• Assists with training co-workers.
• Assists with other duties assigned by Supervisor, Director, or Vice President.

Other skills, abilities, qualifications:

• Excellent organizational, leadership, interpersonal communication and computer skills.
• Clear and conceptual thinking ability is a plus.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Remain calm and professional in stressful situations.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively with minimum supervision.
• Recognize problems, identify possible causes and resolve routine problems.
• Ability to establish and maintain professional atmosphere for employees, clients and customers.
• Able to work a flexible schedule including weekends.
• At least two years experience preferred.
• Knowledge of world geography.
• Familiar with airline policies and procedures.
• Knowledge of Carrier Reservation System (CRS), CRS’ printers, basic understanding of Airline Reporting Corporation (ARC) and/or International Association of Travel Agents Network (IATAN).
• Knowledge of CRS and I/I printer functions.

• Department: Operations
• Reports to: Vice President, Operations
• Location: Head Office (Calabasas, CA, USA)

Position Summary

This position is primarily responsible for coordinating and overseeing the successful operation of one or more ships through the flow of information to Hotels, Ground Suppliers, and European Staff and internally with group and sales agents by performing the following duties.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Work to a set Calendar of tasks for day to day operations.
• Maintains hotel blocks, releases and requests space, including extra nights and upgrades.
• Run reports.
• Creates accurate manifests to convey appropriate cruise information and sends to necessary suppliers, utilizing the reservation system.
• Confirms services with ground suppliers through monthly updating of passenger numbers.
• Maintains costing sheets per departure for costing control.
• Generates, compiles, packages and sends customer final documents.
• Works with the Group Department to ensure all groups run smoothly.
• Coordinates any requests for custom services, in a timely manner and quote pricing to the end-user.
• Answers operations questions from Group and FIT Departments.
• Works with the Air Department to ensure air tickets are issued in time and accurately.
• Negotiates with suppliers for contracted and custom services.

Expected Standards:

• Quality control through the accurate reporting of data to suppliers – either confirming services and passenger numbers or through accurate information on manifests and emails.
• Control costs through managing confirmed services.

Other skills, abilities, qualifications, and minimum requirements:

• Excellent organizational, leadership, interpersonal communication and computer skills.
• Clear and conceptual thinking ability is a plus.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Remain calm and professional in stressful situations.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively with minimum supervision.
• Recognize problems, identify possible causes and resolve routine problems.
• Ability to establish and maintain professional atmosphere for employees, clients, and customers.

Other Qualifications:

• Operations (cruise) experience required.
• Knowledge of geography is helpful.
• At least one (1) year of experience required.
• Ability to analyze the risk, benefit, and impact of decisions on the present and future business environment prior to taking action.
• Ability to look at situations from several points of view.
• Advanced spreadsheet and computer skills.
• Ability to work with internal and external senior level executives.
• Demonstrable competence in team building, development of objectives and goals, and goal accomplishment.
• Exceptionally strong leadership and management capabilities.

• Department: Operations
• Reports to: Vice President, Operations
• Location: Head Office (Calabasas, CA, USA)

Summary:

This position is primarily responsible for managing an assigned Product or geographical area, cruises, land, and custom land. This position will also be responsible for collaborating with suppliers and internal departments to ensure a high standard of product delivery and customer satisfaction, while maximizing company profitability and increasing sales to enhance the company share in the market by performing the following duties.

Essential duties and responsibilities include, but are not limited to the following:

• Manages day-to-day process of product.
• Oversees the assigned Product on a daily basis; liaises with suppliers, department managers, operations team and reports results on a weekly basis.
• Provides product development input based on customer and market feedback and conditions.
• Prepares product development objectives and schedules for all phases of product development and introduction to market.
• Works with Sales and Marketing to provide Product support, training, and to ensure timely product updates to Reservations, Marketing and Sales teams.
• Conducts marketing analysist to develop product definitions.
• Negotiates contracts; builds relationships with suppliers and vendors increasing profitability.
• Manages the quality control process to ensure high standard of Product delivery.
• Runs reports to manage inventory of ship and land product.
• Coordinates technical product development, estimates of potential profits, and release to production.
• Maintains profit and loss statements per departure and reports on data.
• Participates in overall product strategy, research and development requirements, and manufacturing coordination for new and emerging products.
• Analyzes historic data and forecasts the potential demand.
• Provides technical expertise and training to other department in support of product development.
• Maintains a high degree of communication, cooperation and coordination in accordance with departmental goals.
• Develops and maintains prioritized list of customer and market requirements for product.
• Coordinates and develops marketing, sales, operations, and financial plans for product.
• Provides financial and sales justification for product selection and definition.
• Maintains communications and contacts to collect and analyze technical, financial, schedule, and sales information for product.
• Conducts market research and identifies and tracks market trends in company’s industry.
• Produces competitive analysis materials comparing product with its key competitors.
• Manages group bookings and negotiates the most cost effective pricing with the suppliers.
• Creates and plans custom packages for groups.

Other Qualifications:

• Able to work a flexible schedule to include weekends.
• Extensive travel experience.
• At least two (2) years’ experience.
• Proven ability to influence cross-functional teams without formal authority.
• Prior experience working for a commercially successful, medium, rapid growth company.
• Experience delivering high quality of products with the required features and functionality on time and within budget.
• May require some travel on an as needed basis.

Our highly trained, professional Cruise Managers are selected for their knowledge and expertise and are with our guests from the moment they begin their river cruise and land vacation until they board their transfer for home. The smooth operations entail the below tasks.

Essential duties and responsibilities include the following. Other duties may be assigned

• Executes the agreed and scheduled itinerary and program.
• Coordinates all daily activities both on and off the ship.
• Manages port talks, announcements, and presentations.
• Confirms and adjusts services with suppliers and entertainers.
• Edits onboard program “Daily Cruiser”.
• Performs quality control onboard and ashore.
• Manages guest relations.
• Oversees crisis management during high and low water, traffic, delays, and other various emergencies.

Profile/Requirements

• Extensive knowledge of European river cruise ports and destinations desired.
• Work experience as Cruise Manager, Tour Guide/Tour Manager or similar field.
• Experience in leading large tour groups.
• Excellent writing, communication, and public speaking skills in English, other languages are a plus.
• Ability and willingness to travel and to work on a flexible schedule.
• Ability to take decisions autonomously at short notice and take responsibility.
• High willingness to learn and be open for changes in areas of responsibility to be able to keep up with the dynamic environment of river cruising.
• Dynamic, patient, warm personality and team player with a positive outlook.
• Knowledge of European history, architecture, and cultures.

• Location: Onboard

Job Summary:

• Offers daily onboard/onshore session, such as morning stretches, active walks, core strengthening, Thera-Band exercises.
• Offers one-on-one classes.
• Offers educational talks.
• Responsible for the cleaning of the gym area.
• Helps with the bike setup and join the bike tours as backup guide.
• Takes part in formal dinners in the Main Restaurant with guests.
• Hospitality desk hours.

Job Requirements:

• Qualification as personal trainer or group exercise instructor, preferably for Yoga, Pilates, Thai chi, or any other “unique” trade to offer extra classes.
• Fluent in English.
• Kind and warm personality.
• Team spirit, resilience and high sense of responsibility.
• Flexibility and willingness to learn.
• Strong communication, listening, and motivational skills.
• Maintains a positive exercise experience.
• Physically fit.
• Excellent organizational skills.
• Customer service oriented.
• Basic knowledge of anatomy.
• At least two years of experience.
• Must have a current First Aid certification.

Residence Permit: EU/EFTA