Get personal insight into all things river cruising from our Co-owner and Executive Vice President Kristin Karst
An AmaWaterways river cruise is about more than just the destination – it’s the journey. Our ships are inspired by luxury yachts so that you can enjoy an array of great features as you cruise along from one stunning place to the next. Because it’s not just about where you go. It’s how you get there that matters.
Executive Vice President and Co-owner Kristin Karst talks about what makes AmaWaterways river cruises so special.
Every year, eager travelers journey to Europe to experience the yuletide season at its very best. With the backdrop of winter white hilltops, twinkling lights and extravagantly decorated cities, you'll undoubtedly get swept up in the enchantment and wonder that's in the air.
Our Wine Cruises are a unique and immersive way to combine all the wonder of Europe's famed regions with the rich history of winemaking and epicurean treasures found along its wondrous rivers.
We understand that making purchases online involves a great deal of trust on your part. We take this
trust very seriously, and make it our highest priority to ensure the security and confidentiality
of the Personally Identifiable Information ("PII") you provide us. AmaWaterways and business partners
conduct business under various registered trade names including but not limited to AmaWaterways®.
apply to the PII collected from the users of our services ("you") via our website, telephone or
email communications, contests, or other surveys and interactions.
"Disclose" means to release, transfer, disseminate, or otherwise communicate all or any part of any record orally, in writing, or by electronic or any other means to any person or entity. "Member" means an individual who has registered with the website. "Minor" means any individual under 18 years of age, or as defined under the laws of their jurisdiction or residence. "Personally Identifiable Information" or "PII" means any recorded information about specific individual whose identity may be inferred from the information. This information includes, for example, name, email and mailing address, phone number, account and billing information, and other information provided by a visitor to our website or incidental to providing products and services to you. "Website" means www.AmaWaterways.ca , as well as its child sites and web pages, and any domestic or international-owned or managed website of AmaWaterways that may be accessed through it.
III. What Personally Identifiable Information We Collect
AmaWaterways only collects PII that you voluntarily provide to us, or that is incidental to your use of our services. The information we learn helps us personalize and continually improve your experience with AmaWaterways, and assists us in providing for your vacation needs. Here are the types of information we gather:
IV. How We Use Personally Identifiable Information
AmaWaterways uses your PII for the purposes of responding to and processing your requests for AmaWaterways products and services:
V. To Whom We Disclose Personally Identifiable Information
Information about our customers is an important part of our business, and we are not in the business of selling it to others. AmaWaterways will only share your PII with our authorized service providers that perform services or functions on our behalf, as required by law, or as described below.
From time to time, we may Disclose PII as follows:
VI. How we retain Personally Identifiable Information
If you are a Member of www.AmaWaterways.ca , we store your PII in the account overview of each user's profile. We will retain your PII in our databases in accordance with our records management policy and applicable laws. While this information may be periodically purged, the retention period may extend beyond the end of your relationship with us. We may also need to retain certain information to prevent fraudulent activity; to protect ourselves against liability, permit us to pursue available remedies or limit any damages that we may sustain; or if we believe in good faith that a law, regulation, rule or guideline requires it. Your PII will be stored in secured locations and on servers controlled by AmaWaterways, located either at our offices or at the offices of service providers.
VII. How You Can Control the Use of Your Information
As discussed above, you can always choose not to provide PII. Guest browsing is available on the www.AmaWaterways.ca website, even though PII might be needed to make a purchase or to take advantage of certain AmaWaterways services. AmaWaterways provides you with choice and control over the collection and use of your PII, as well as a means of updating, correcting, or removing any PII stored in your customer profile. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. AmaWaterways provides you with the opportunity to specifically choose the promotional marketing communications you wish to receive from AmaWaterways. For emailed newsletters and promotional messages, you may send an e-mail to CustomerCare@AmaWaterways.com that includes your full name, street address and e-mail address, and specify that you don't want to continue receiving either postal mail, email, or both. If you choose not to receive any of the promotional marketing services that AmaWaterways provides, then AmaWaterways will not send them to you.
VIII. How We Protect Your Information
To protect the confidentiality of your PII, AmaWaterways employs physical, administrative, and technical safeguards to help protect the confidentiality and integrity of the information and to reduce the risk of loss, misuse, unauthorized access disclosure or modification of PII.
XI. Contact Information
XII. Your California Privacy Rights
Under California Law, California residents have the right to request in writing from a business, (a) a list of the categories of personal information, such as name, address, e-mail address, and the type of services provided to the customer, that a business has disclosed to third parties (including Independent Affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes, and (b) the names and addresses of all such third parties. To request the above information, please contact us by contacting our Customer Care department via E-mail: CustomerCare@AmaWaterways.com
We will respond to such written requests within 30 days following receipt at the e-mail or mailing address stated above. If we receive your request at a different e-mail or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are only required to respond to each customer once per calendar year.